User Journey Designer

We are looking for an expert in Journey Mapping and CX to join our team on a 12-month fixed-term contract basis. As a key member of our Customer Experience and Improvement team, you will play a vital role in driving engagement and improving Net Promoter Score (NPS) and Customer satisfaction (CSAT). The ideal candidate will have experience in delivering brand...

We're on a mission to revolutionize the way we serve our customers, and we need your expertise to make it happen! As the Head of Customer Journey Design, you'll play a pivotal role in shaping our customer experience strategy. Your passion for journey mapping, service blueprinting, and user experience design will enable us to deliver world-class experiences...

We are seeking a seasoned User Experience Design Lead to join our team in Solihull, UK. In this exciting opportunity, you will be responsible for delivering brand new insight-led customer journeys and helping to implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This role offers a great...

We are looking for a talented Customer Journey Lead for Business Solutions to join our Customer Experience and Improvement team at E UK PLC. As a key contributor, you will be responsible for developing and implementing customer-centric solutions that drive business growth and enhance customer satisfaction.About the RoleThis exciting opportunity offers a...

Job OverviewWe are seeking an experienced Customer Experience and Design Lead to join our team at E Gruppe. In this role, you will be responsible for leading the design and development of customer journeys, employing service blueprinting techniques, and using digital tools to create interactive journey maps.The ideal candidate will have a proven track record...

We are seeking a skilled CX Design Lead to join our team on a 12-month fixed-term contract basis. This role offers a great opportunity to work with various stakeholders across the business to improve Net Promoter Score (NPS) and Customer satisfaction (CSAT). The ideal candidate will have experience in delivering brand new insight-led customer journeys and...

In this exciting role as Design and Customer Experience Strategist, you will play a key part in shaping the future of our customer experience. You will be responsible for delivering brand new insight-led customer journeys and helping to implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This...

We are seeking a highly experienced Head of Customer Insight and Design to join our Customer Experience and Improvement team at E UK PLC. As a key member of our leadership team, you will play a crucial role in shaping our customer strategy and driving business growth.About the RoleThis exciting opportunity offers a chance to lead our customer insight and...

We are seeking a highly skilled Customer Experience and Service Design Director to join our team at E UK PLC. As a key member of our Customer Experience and Improvement team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleThis exciting opportunity offers a challenging and rewarding...

E UK PLC is committed to providing exceptional customer experiences and driving business growth through innovation. As a Design Lead for Customer Experience Excellence, you will play a pivotal role in shaping our customer journeys and contributing to the company's mission.In this challenging and rewarding role, you will be responsible for developing and...

E Gruppe is seeking a highly skilled Head of CX Design and Transformation to lead our Customer Experience and Improvement team. This role offers a great opportunity to work with various stakeholders across the business to improve Net Promoter Score (NPS) and Customer Satisfaction (CSAT).You will be responsible for delivering brand new insight-led customer...

**12-month Fixed Term Contract | £55,0000 - £65,000 | UK hybrid working | Comprehensive benefits** It’s an exciting time to join our client’s digital team as they deliver on a portfolio of projects and programmes including Customer Experience Transformation. As User Researcher you’ll conduct user research and usability to inform digital product...

We're seeking a seasoned professional to lead our customer experience transformation initiative. As the Customer Experience Transformation Lead, you'll be responsible for driving significant improvements in Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Your expertise in journey mapping, service blueprinting, and user experience design will help...

We are seeking an experienced Experience and Improvement Consultant to join our team in Solihull, UK. In this role, you will be responsible for delivering brand new insight-led customer journeys and helping to implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This role offers a great...

Your New RoleWe are excited to announce a new opportunity for a CX Innovation Director to join our team at E Gruppe. As a key member of our Customer Experience and Improvement team, you will be responsible for driving innovation in customer experience, leading the design and development of customer journeys, and employing service blueprinting techniques to...

Job DescriptionAubay is seeking an experienced Product Owner to enhance customer application journeys and drive business value through digitisation, customer insight, and market intelligence.Key ResponsibilitiesProvide the squad with a clear product vision, anticipating customer needs and market trends to align goals with organisational objectives.Own and...

E Gruppe seeks a talented Customer Experience and Improvement Lead to join our team on a 12-month fixed-term contract basis. We are looking for an experienced professional who can deliver brand new insight-led customer journeys and help implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This...

Join our team as a Service Excellence Manager and take on the challenge of driving significant improvements in our customer satisfaction scores. As a key member of our customer experience and improvement team, you'll be responsible for designing and implementing initiatives that enhance our customers' experiences.In this role, you'll work closely with...

Aubay is looking for a skilled Product Owner to lead the development of digital products and improve customer application journeys.In this role, you will focus on optimising the application journey experience, reducing customer and colleague effort, and boosting customer conversion rates and driving revenue growth. You will also need to improve customer...

About the Role:Aubay is seeking an experienced Product Owner to drive business value through digitisation, customer insight, and market intelligence. This role has the potential to impact millions of customers annually while supporting business growth and innovation. The successful candidate will have strong focus on customer needs and delivering superior...