Experience and Improvement Consultant

4 weeks ago


Metropolitan Borough of Solihull, United Kingdom oilandgas Full time

We are seeking an experienced Experience and Improvement Consultant to join our team in Solihull, UK. In this role, you will be responsible for delivering brand new insight-led customer journeys and helping to implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.

This role offers a great opportunity to work with various stakeholders across the business to improve Net Promoter Score (NPS) and Customer satisfaction (CSAT). You will have the chance to lead the design and development of detailed 'as is' and 'to be' Journey maps, capturing all critical touchpoints, moments that matter, interaction, and emotion experienced by Customers and Third Party Intermediaries (TPI's).

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.

Responsibilities:
  • Designing and developing detailed 'as is' and 'to be' Journey maps
  • Employing service blueprinting techniques to visualise front-end and back-end processes underlying each journey
  • Presenting detailed Journey maps, insights, and recommendations to stakeholders
Requirements:
  • Proven track record of delivering excellent customer and colleague experiences
  • Expertise in Journey mapping, service blueprinting, and user experience design
  • Proficiency in using digital tools and platforms specifically designed for Journey mapping and design


  • Metropolitan Borough of Solihull, United Kingdom E Gruppe Full time

    E Gruppe seeks a talented Customer Experience and Improvement Lead to join our team on a 12-month fixed-term contract basis. We are looking for an experienced professional who can deliver brand new insight-led customer journeys and help implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This...


  • Metropolitan Borough of Solihull, United Kingdom Caresoft Global Limited Full time

    Caresoft Global Limited is a leading provider of recruitment services to the Automotive, Aerospace, Agricultural & Construction Industries. We are currently seeking a Senior Engineer to join our team as a Quality Improvement Specialist.The successful candidate will have a strong understanding of people and emotional intelligence, as well as the ability to...

  • Actuarial Consultant

    1 month ago


    Metropolitan Borough of Solihull, United Kingdom AES Full time

    Actuarial ConsultantAES is seeking a highly skilled Actuarial Analyst to join our team of specialist actuaries and consultants in the West Midlands.We provide comprehensive actuarial administration and investment trustee services required to manage pensions schemes. Our client prides themselves on delivering exceptional customer service and support tailored...


  • Metropolitan Borough of Solihull, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    We are a leading provider of innovative solutions, and we're seeking a talented Customer Experience Specialist to join our team in Solihull. This role involves overseeing customer relationships, identifying upselling opportunities, and providing exceptional customer care.The ideal candidate will have 3+ years of experience in customer-facing roles,...


  • Metropolitan Borough of Solihull, United Kingdom Virgin Active Full time

    **Job Overview**We are looking for a skilled Customer Experience Manager to lead our team at Virgin Active.The ideal candidate will have extensive experience in operational management, with a proven track record of delivering excellent customer service and driving business growth. They will be responsible for developing and implementing strategies to enhance...


  • Metropolitan Borough of Solihull, United Kingdom oilandgas Full time

    We are seeking a seasoned User Experience Design Lead to join our team in Solihull, UK. In this exciting opportunity, you will be responsible for delivering brand new insight-led customer journeys and helping to implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This role offers a great...


  • Metropolitan Borough of Solihull, United Kingdom E Gruppe Full time

    In this exciting role as Design and Customer Experience Strategist, you will play a key part in shaping the future of our customer experience. You will be responsible for delivering brand new insight-led customer journeys and helping to implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This...


  • Metropolitan Borough of Solihull, United Kingdom Aubay Full time

    Role OverviewWe are seeking a skilled professional to lead the development of customer application journeys and drive business growth through digitisation, customer insight, and market intelligence.The successful candidate will play a critical part in delivering functionality that increases digitisation and reduces customer and colleague effort, boosts...


  • Metropolitan Borough of Solihull, United Kingdom Paragon Bank Full time

    Senior Technical Consultant Job Description:We are excited to announce an opportunity for a Senior Technical Consultant to join our team at Paragon Bank. As a senior member of our technical team, you will be responsible for providing technical leadership and expertise in the design, development, and implementation of systems that support the business.Key...


  • Metropolitan Borough of Solihull, United Kingdom We Manage Jobs(WMJobs) Full time

    We are looking for an exceptional Child Protection and Quality Improvement Professional to join our Safeguarding & Support Teams at We Manage Jobs. As a senior social worker, you will play a crucial role in safeguarding the welfare of vulnerable children and young people in our community.The successful candidate will have extensive experience in children in...


  • Metropolitan Borough of Solihull, United Kingdom oilandgas Full time

    We are seeking a skilled CX Design Lead to join our team on a 12-month fixed-term contract basis. This role offers a great opportunity to work with various stakeholders across the business to improve Net Promoter Score (NPS) and Customer satisfaction (CSAT). The ideal candidate will have experience in delivering brand new insight-led customer journeys and...


  • Metropolitan Borough of Solihull, United Kingdom Pertemps Full time

    Environmental Risk ConsultantWe are seeking an Environmental Risk Consultant to join our team, specialising in flood risk management. The successful candidate will be responsible for supporting a range of projects, working across various sectors, and delivering impactful solutions to communities and organisations.Job Description:The Environmental Risk...


  • Metropolitan Borough of Solihull, United Kingdom Abbott Full time

    Medical Device Technical ConsultantAbbott is seeking a talented individual to join our UK CRM team as a Medical Device Technical Consultant. In this role, you will provide expert technical support, clinical consultation, and guidance on the use of our CRM portfolio of products. With extensive training, you will maintain up-to-date technical CRM knowledge and...


  • Metropolitan Borough of Solihull, United Kingdom The Estée Lauder Companies Inc. Full time

    Job Overview:**Unlock Your Potential as a Make-up Artist**We are seeking a highly skilled make-up artist to deliver exceptional customer experiences and in-store guidance as a beauty expert.This role is ideal for a dynamic individual with a passion for people, strong foundation in make-up artistry, and the ability to work flexible retail...


  • Metropolitan Borough of Solihull, United Kingdom Sanctuary Personnel Ltd Full time

    Child and Family Services ConsultantAs a Child and Family Services Consultant with Sanctuary Personnel Ltd, you will be responsible for delivering exceptional support to vulnerable individuals and families. With a strong background in social work and significant frontline experience, you will be well-equipped to navigate complex cases and provide innovative...

  • Planning Consultant

    2 months ago


    Metropolitan Borough of Solihull, United Kingdom Tilia Homes Full time

    Tilia Homes is committed to building high-quality homes that make a lifetime of memories for homeowners.About the RoleWe are seeking a Strategic Land Specialist to join our team and help us identify and acquire strategic land opportunities.The successful candidate will have a strong understanding of local plan, SHLAA and land registry requirements, as well...


  • Metropolitan Borough of Solihull, United Kingdom Morgan Parkes Recruitment Full time

    Audit and Accounts Professional Wanted: We are seeking a highly skilled and experienced Senior Audit and Business Consultant to join our team at Morgan Parkes Recruitment. As a key member of our team, you will be responsible for providing high-quality audit and accounts services to our clients.Estimated Salary: £38,000 - £48,000 per annum, based on...


  • Metropolitan Borough of Solihull, United Kingdom Specsavers Full time

    Becoming a Vision Care Consultant at Specsavers Wood Green presents an exciting chance to grow your career while positively impacting people's lives. As a key member of our team, you will be involved in various aspects of optical care, including advising customers on glasses and contact lenses, managing test rooms, and keeping up with the latest advancements...


  • City of London, United Kingdom Tria Full time

    Job DescriptionTria is seeking an experienced Process Improvement Analyst to support the delivery of large-scale enterprise transformation. As a Process Analyst, you will work closely with project teams and stakeholders to drive process improvement initiatives.Responsibilities• Conduct discovery activities to define problem statements, root cause analysis,...


  • Metropolitan Borough of Solihull, United Kingdom Caval Limited Full time

    Caval Limited is a leading commercial construction company seeking a skilled Building Cost Consultant to join their team. With an estimated salary of £70,000 - £90,000 per annum, this permanent position comes with an excellent benefits package and requires a professional with a solid understanding of construction materials, methods, and techniques.About...