Customer Experience and Improvement Lead

We are a leading provider of innovative solutions, and we're seeking a talented Customer Experience Specialist to join our team in Solihull. This role involves overseeing customer relationships, identifying upselling opportunities, and providing exceptional customer care.The ideal candidate will have 3+ years of experience in customer-facing roles,...

We are seeking an experienced Experience and Improvement Consultant to join our team in Solihull, UK. In this role, you will be responsible for delivering brand new insight-led customer journeys and helping to implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This role offers a great...

We're seeking a seasoned professional to lead our customer experience transformation initiative. As the Customer Experience Transformation Lead, you'll be responsible for driving significant improvements in Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Your expertise in journey mapping, service blueprinting, and user experience design will help...

We are seeking a skilled CX Design Lead to join our team on a 12-month fixed-term contract basis. This role offers a great opportunity to work with various stakeholders across the business to improve Net Promoter Score (NPS) and Customer satisfaction (CSAT). The ideal candidate will have experience in delivering brand new insight-led customer journeys and...

We are looking for a seasoned SaaS Customer Success Lead to oversee our current customers in Solihull, ensuring high adoption and contract renewal. As the main point of contact, you will help clients see the value of using our software and drive upselling opportunities.The ideal candidate has 3+ years of experience in customer-facing roles, preferably in a...

**Job Overview**We are looking for a skilled Customer Experience Manager to lead our team at Virgin Active.The ideal candidate will have extensive experience in operational management, with a proven track record of delivering excellent customer service and driving business growth. They will be responsible for developing and implementing strategies to enhance...

Role OverviewWe are seeking a skilled professional to lead the development of customer application journeys and drive business growth through digitisation, customer insight, and market intelligence.The successful candidate will play a critical part in delivering functionality that increases digitisation and reduces customer and colleague effort, boosts...

About the RoleWe are looking for a highly skilled Marketing and Customer Experience Lead to join our client's team in the UK.Job ResponsibilitiesLead the development and implementation of customer experience initiatives.Work closely with cross-functional teams to deliver marketing campaigns.Analyse customer data to inform marketing strategies.Manage a team...

We are seeking a seasoned User Experience Design Lead to join our team in Solihull, UK. In this exciting opportunity, you will be responsible for delivering brand new insight-led customer journeys and helping to implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This role offers a great...

We are seeking a highly skilled Customer Experience and Service Design Director to join our team at E UK PLC. As a key member of our Customer Experience and Improvement team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.About the RoleThis exciting opportunity offers a challenging and rewarding...

E UK PLC is committed to providing exceptional customer experiences and driving business growth through innovation. As a Design Lead for Customer Experience Excellence, you will play a pivotal role in shaping our customer journeys and contributing to the company's mission.In this challenging and rewarding role, you will be responsible for developing and...

In this exciting role as Design and Customer Experience Strategist, you will play a key part in shaping the future of our customer experience. You will be responsible for delivering brand new insight-led customer journeys and helping to implement and embed them within the organisation as part of the Customer Experience and Improvement Roadmap strategy.This...

Job Title: Experienced SaaS Customer Success ExecutiveSalary: £30,000 – £35,000 per annumWe are seeking an experienced SaaS Customer Success Executive to join our team at ACCS - ARES Customer Care Solutions GmbH. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.The successful...

Job OverviewWe are seeking an experienced Customer Experience and Design Lead to join our team at E Gruppe. In this role, you will be responsible for leading the design and development of customer journeys, employing service blueprinting techniques, and using digital tools to create interactive journey maps.The ideal candidate will have a proven track record...

About the RoleThis 6-month initial fixed-term position offers the opportunity to impact millions of customers annually while supporting business growth and innovation.Main TasksDesign and optimise customer application journeys, aligning them with digital customer experience (CX) best practices.Actively contribute to Agile ceremonies, including demos, backlog...

About This OpportunityL SH Auto Group is seeking a skilled Sales Executive to join our team in Solihull, where you will be responsible for delivering exceptional customer service and achieving personal car sales targets and profit targets.This is an exciting opportunity to join a successful automotive retailer and develop your sales and customer service...

Job DescriptionAs a Customer Service Team Member at Ocado Logistics, your primary responsibility will be to deliver quality goods on time. This involves working efficiently, utilizing automated technology to plan routes and load vans. Your excellent communication skills will ensure seamless interactions with customers, contributing to a positive experience.

About This OpportunityAs an Automotive Marketing Manager, you will play a pivotal role in shaping Michael Page (UK)'s customer-centric marketing strategy.Key ResponsibilitiesDrive the development and execution of customer-focused marketing campaigns.Analyze market trends and competitor activity to inform strategic decisions.Liaise with cross-functional teams...

We are looking for a talented Customer Journey Lead for Business Solutions to join our Customer Experience and Improvement team at E UK PLC. As a key contributor, you will be responsible for developing and implementing customer-centric solutions that drive business growth and enhance customer satisfaction.About the RoleThis exciting opportunity offers a...

**Why Choose Us:**At Auto Skills UK, we believe that our employees are our greatest asset. That's why we offer a range of benefits and support to help you succeed in your career. As a Service Advisor, you will have the opportunity to work in a dynamic and supportive team environment, with access to professional development and training to help you...