Customer Experience Strategist

4 days ago


Metropolitan Borough of Solihull, United Kingdom Aubay Full time
About the Role

This 6-month initial fixed-term position offers the opportunity to impact millions of customers annually while supporting business growth and innovation.

Main Tasks
  • Design and optimise customer application journeys, aligning them with digital customer experience (CX) best practices.
  • Actively contribute to Agile ceremonies, including demos, backlog refinement, sprint planning, and retrospectives.
  • Engage and influence cross-functional stakeholders, balancing technical and business priorities effectively.
Essential Skills and Qualifications
  • Familiarity with digital platforms, IT systems, and their integration within customer applications.
  • Experience within the Financial Services or regulated industries.
  • Background in partner-led business models and cross-functional team collaboration.


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