CX Innovation Director

24 hours ago


Metropolitan Borough of Solihull, United Kingdom E Gruppe Full time
Your New Role
We are excited to announce a new opportunity for a CX Innovation Director to join our team at E Gruppe. As a key member of our Customer Experience and Improvement team, you will be responsible for driving innovation in customer experience, leading the design and development of customer journeys, and employing service blueprinting techniques to visualise front-end and back-end processes.

The ideal candidate will have a proven track record of delivering excellent customer experiences, expertise in journey mapping and user experience design, and proficiency in using digital tools. We offer a market-leading benefits package, flexible working options, and a hybrid working approach.

Responsibilities
• Drive innovation in customer experience
• Lead the design and development of customer journeys
• Employ service blueprinting techniques to visualise front-end and back-end processes
• Use digital tools to create interactive journey maps

What You'll Get
• Competitive salary ranging from £65,000 to £85,000 per annum
• Market-leading benefits package
• Flexible working options
• Hybrid working approach

Inclusive Employer
We are committed to equal opportunities, diversity, and fairness for everyone.

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