Print Coordinator

3 weeks ago


Peterborough, Peterborough, United Kingdom Diligenta Full time

Job Summary

We are seeking a skilled Print Coordinator to join our team at Diligenta. As a Print Coordinator, you will be responsible for maintaining appropriate stock levels of corporate and marketing stationery for all of our clients and for our third-party printer, ensuring all print service level agreements are achieved.

About the Role

This role supports the business strategy by ensuring smooth and efficient print processes, which are crucial for client satisfaction and regulatory compliance.

Key Responsibilities

  • Manage print files and resolve discrepancies
  • Review one-off print requests and provide cost estimates
  • Create monthly spreadsheets for all mailings and add charges
  • Be the first point of contact for all print queries and manage the team mailbox
  • Monitor stock levels and ensure we always have what we need
  • Assist onsite clients with printing and scanning as needed
  • Handle daily postal tasks and coordinate shredding bins
  • Investigate and resolve data protection and cheque issues

Requirements

  • Excellent Excel skills and ability to manage spreadsheets
  • Strong administrative abilities with the capacity to multitask and stay organized
  • Great time management skills and ability to meet tight deadlines
  • Excellent written and verbal communication skills
  • Skilled at assessing different requirements and making informed decisions
  • Pays close attention to detail
  • Able to work independently and take initiative

About Diligenta

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

We are an equal-opportunity employer


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