IT Service Desk Analyst
5 months ago
We are currently looking for an apprentice IT service desk analyst to join our friendly IT team based at our Peterborough office. The main purpose of the role is to provide 1st and 2nd line support for the business including network, hardware, line of business applications and telecoms. You will also support internal communications and troubleshooting, whilst keeping up to date with current technologies.
We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on
Overview of IT
As an IT Service Desk Apprentice, you'll report to the IT Service Desk Manager and work alongside two additional 1st/2nd Analysts and two 3rd Line Senior Escalation Analysts. Our IT department, headquartered in Peterborough, encompasses various teams such as the IT Systems Team, Application Training, IT Assets, and Centre of Excellence. You'll have the opportunity to engage with these teams, gaining valuable insights into their functions and daily responsibilities. Join our small, friendly, and dynamic team for an enriching experience.
Main tasks:
Helpdesk Support
Follow through with appropriate fix or fixes as advised, whilst keeping the user informed until incident resolution.Desktop Support
Assisting all users with Microsoft Office 365 and Microsoft Windows operating systems. Diagnosing and resolving hardware faults in the case of hardware/software failures, including coordination with third-party vendors if necessary. Supporting printing, integrated photocopier, and scanning functionalities. Imaging/reimaging PCs and laptops as required. Managing user accounts in Active Directory.Software Support
Deliver Microsoft Office support to all employees as required. After training, offer first and second-line support for the firm's specialised applications.This job description is not exhaustive and the apprentice may be required to undertake additional duties from time to time to ensure the smooth running of the IT department. Full training will be provided.
What will it take to be successful?
You will need a professional and positive attitude with the ability to provide concise and knowledgeable helpdesk support. You will have the ability to stay calm and work methodically and accurately when under pressure, whilst maintaining excellent time management.
-
IT Service Desk Analyst
1 month ago
Peterborough, Peterborough, United Kingdom Carter Jonas Full timeIT Service Desk AnalystWe are seeking a skilled IT Service Desk Analyst to join our team at Carter Jonas. As a key member of our IT department, you will be responsible for providing first and second-line support for our business, including network, hardware, and software applications.Main Responsibilities:Provide timely and effective support to employees,...
-
Service Desk Analyst
5 days ago
Peterborough, United Kingdom CV-Library Full timeService Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a...
-
Service Desk Analyst
5 days ago
Peterborough, United Kingdom CV-Library Full timeService Desk Analyst (Early shifts) Hybrid / Peterborough after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Rotating Shift Pattern - Weekend work is required on a rotational basis. £15.18 Per hour - To umbrella company Working as part of a...
-
Senior Service Desk Analyst
3 weeks ago
Peterborough, United Kingdom CV-Library Full timeTaylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career. We are seeking a Service Desk Analyst and a Senior Service Desk...
-
Service Desk Analyst
3 weeks ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Service Desk Analyst - SC ClearedJob Summary:Global Technology Solutions Ltd is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving incidents, and maintaining a high level of customer satisfaction.Key Responsibilities:• Provide...
-
Service Desk Analyst
5 days ago
Peterborough, United Kingdom Cooper Lomaz Full timeService Desk Analyst (Late Shifts) Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract starting at 1st of January (likely to extend & paid weekly) 37.5 hours per week - overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a...
-
Service Desk Analyst
3 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeService Desk Analyst - SC ClearedWe are seeking a highly skilled Service Desk Analyst to join our team at Global Technology Solutions Ltd.Key Responsibilities:Provide exceptional customer service to our clientsResolve technical issues in a timely and efficient mannerEscalate complex issues to senior techniciansCollaborate with cross-functional teams to...
-
Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob DescriptionSC Cleared Service Desk AnalystGlobal Technology Solutions Ltd is seeking a skilled Service Desk Analyst to join our team. As an SC Cleared Service Desk Analyst, you will be responsible for providing technical support to our customers, resolving incidents, and escalating issues to the relevant teams.Key Responsibilities:Provide technical...
-
Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeService Desk Analyst - SC ClearedWe are seeking a skilled Service Desk Analyst to join our team at Global Technology Solutions Ltd. As an SC Cleared Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via...
-
Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Full timeJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Global Technology Solutions. As an SC Cleared Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and other...
-
Technical Service Desk Analyst
2 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full time £21Technical Service Desk AnalystLocation: Flexible UK WidePay: £21.46 Per hourThis is a long-term contract opportunity for a skilled Technical Service Desk Analyst to join our team at Global Technology Solutions Ltd.Hours: 4-on-4 off 12hr shifts. 11 hours paid. Between 7am 9pm. Rota basis.Key Skills:Excellent customer service experienceProven call centre...
-
Technical Service Desk Analyst
2 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob SummaryGlobal Technology Solutions Ltd is seeking a skilled Technical Service Desk Analyst to join their team. The successful candidate will provide high-quality technical support to customers, resolving incidents and requests in a timely and professional manner. About the RoleThe Technical Service Desk Analyst will be responsible for managing a high...
-
Service Desk Manager
2 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Manager to provide leadership and guidance to a team of service desk analysts. The successful candidate will have a strong background in IT service management and a proven track record of delivering high-quality customer service.Key Responsibilities:Provide leadership and...
-
IT Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Carter Jonas Full timeWe are seeking a skilled IT Service Desk Analyst to provide first and second-line support for our business. The successful candidate will be responsible for troubleshooting and resolving technical issues related to network, hardware, and software applications.Main Responsibilities:Helpdesk SupportRespond to and resolve technical queries and issues from...
-
Service Desk Manager
3 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob Title: Service Desk ManagerAbout the Role:We are seeking an experienced Service Desk Manager to join our team at Global Technology Solutions Ltd.Key Responsibilities:To manage and lead a team of service desk analysts in providing excellent customer service and resolving technical issues.To work closely with the IT service management team to ensure that...
-
IT Service Desk Analyst
4 days ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJoin Global Technology Solutions Ltd as an IT Service Desk Analyst in Hampton, Peterborough. This exciting 3-month contract opportunity offers a competitive hourly rate of £21.46, with the potential for long-term contracts and permanent opportunities.About the RoleThis dynamic role involves working on our Incident Management system, providing technical...
-
SC Cleared Service Desk Analyst
3 weeks ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeSC Cleared Service Desk Analyst Location Hampton, Peterborough Pay - £21.46 Per hour Contract min 3 month. This would be ideally suited to someone who is looking for a long-term contract / the long-term prospect of permanent opportunities. Hours: 4-on-4 off 12hr shifts. 11 hours paid. Between 7am 9pm. Rota basis. Required skills: ...
-
Service Desk Analyst
4 weeks ago
Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd Full timeJob DescriptionSC Cleared Service Desk AnalystThis role is ideal for individuals seeking a long-term contract opportunity with the prospect of permanent employment.The successful candidate will work on a 4-on-4 off 12hr shift rota, with 11 hours paid, between 7am and 9pm.Key Requirements:Proven customer service experienceAbility to work in a fast-paced...
-
Service Desk Agent
6 months ago
Peterborough, United Kingdom IT Naturally Full time**Join our Team** At IT Naturally our team is like a family, we put people first whether that’s each other or the customer so in return we look after you. We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us”. All our team are experts in their field, and we reflect that in our company name. We pride ourselves...
-
SC Cleared Service Desk Analyst
1 month ago
Peterborough, United Kingdom Global Technology Solutions Ltd Full timeSC Cleared Service Desk Analyst Location Hampton, Peterborough Pay - £21.46 Per hour Contract min 3 month. This would be ideally suited to someone who is looking for a long-term contract / the long-term prospect of permanent opportunities. Hours: 4-on-4 off 12hr shifts. 11 hours paid. Between 7am 9pm. Rota basis. Required skills: Plenty of...