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Order Fulfillment Specialist and Customer Service Associate

1 month ago

Reading, Reading, United Kingdom Gema Full time

At Gema, we are seeking a highly motivated Order Fulfillment Specialist and Customer Service Associate to join our enthusiastic team. This permanent position is ideal for an individual who is passionate about delivering exceptional customer service and is looking to advance their career while gaining hands-on experience in a thriving and supportive workplace.

Key Responsibilities

  • Packing customer orders for dispatch and receiving supplier stock deliveries, which come in various shapes and sizes and consist of a wide range of products
  • Maintaining accurate stock and returns databases by conducting regular stock takes, making necessary adjustments, and corresponding with suppliers to resolve delivery/returns discrepancies

Candidate Requirements

  • Strong teamwork ethic
  • Excellent verbal and written communication skills
  • Proficiency in using Microsoft Word and Excel
  • English Language GCSE Grade 3-4 (C-D) or above
  • The ideal candidate will have an interest in the Music, Film & TV, and/or Gaming industries

This is an exciting opportunity to contribute to the continued growth of our business and work with a driven, hardworking, and enthusiastic team.

Benefits

  • 28 days paid holiday per annum (including bank holidays)
  • Company pension scheme
  • Regular appraisals with opportunities for salary reviews
  • Staff discount
  • Early finish on Fridays