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Order Support Coordinator

1 month ago

Reading, Reading, United Kingdom Virgin Media Full time
About the Role

We are seeking a highly skilled Order Support Specialist to join our team at Virgin Media O2. As a key member of our operations team, you will be responsible for ensuring the timely and accurate delivery of customer orders.

Your primary focus will be on receiving and processing orders, while actively communicating with customers and various business functions to capture all necessary data. You will be the champion of excellent customer service, adept at resolving any issues that may arise with grace and efficiency.

Key Responsibilities:

  • Receive and process customer orders in a timely and accurate manner
  • Communicate effectively with customers and internal stakeholders to capture all necessary data
  • Ensure that all governance and business rules are strictly followed
  • Place orders accurately into the relevant systems
  • Provide exceptional customer service and resolve any issues that may arise

About Us

Virgin Media O2 is a leading provider of telecommunications services in the UK. We are committed to delivering exceptional customer experiences and building a culture that empowers our people to bring their best selves to work every day.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.