Customer Service Specialist

1 week ago


Reading, Reading, United Kingdom idibu Full time

About the Role

We are seeking a Customer Service Specialist to join our team at Thames Water. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing exceptional customer service and supporting customers with complex issues.

Key Responsibilities:

  • Focusing on building strong relationships with customers and providing tailored solutions to their needs.
  • Utilizing various system tools such as SalesForce, Navision, and Smart Agent to manage customer interactions.
  • Working closely with colleagues to resolve customer complaints and issues.

Requirements:

  • Great attention to detail and accurate data entry skills.
  • Previous experience using system tools such as SalesForce, Navision, and Smart Agent.
  • Previous customer service experience.
  • Able to work in a fast-paced and demanding environment to meet project timescales.

What We Offer:

  • An estimated salary of £38,000 per annum based on a 36-hour week.
  • 24 days holiday per year increasing to 28 with the length of service.
  • Contributory pension scheme.
  • Personal medical assessments.
  • Wider benefits scheme including our benefits hub.

About Us:

At Thames Water, we recognise that people are at the heart of our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.



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