Customer Service Collections Specialist

3 weeks ago


Reading, Reading, United Kingdom Investec Full time

Investec is a specialist bank serving clients in the UK and South Africa. We're looking for a Customer Service Collections Specialist to join our team.

Key Responsibilities:

  • Make and take calls to establish reasons for non-payment
  • Offer payment solutions to restore non-paying customers to good book
  • Negotiate repayment terms in accordance with FCA principles
  • Identify vulnerable individuals and escalate cases with our special support team
  • Escalate cases to our Insolvencies team when necessary

Requirements:

  • Confident communicator with strong verbal skills
  • Resilient and able to handle high volumes
  • Capable of thinking laterally and proactively
  • Persuasive, persistent, and self-motivated
  • Hard working and collaborative to achieve team targets
  • Professional with excellent customer care skills
  • Adaptable to different clients
  • Able to learn quickly and work to deadlines
  • Strong numerical skills and understanding of lease and asset finance
  • Knowledge of Consumer Credit Act and AML/KYC requirements
  • Analytical skills and ability to negotiate the best outcome

What We Offer:

  • Wellbeing benefits, including wellbeing subsidy, corporate gym membership, and virtual GP
  • Monetary benefits, including non-contributory pension and discretionary bonus
  • Life and income protection, including life assurance and critical illness cover
  • Travel benefits, including season ticket loan and electric vehicle scheme

At Investec, we value diversity and inclusion, and we're committed to creating an environment where everyone can thrive.

Our working week is 4 days in the office and 1 day remote, and we offer a range of wellbeing benefits to support our employees' physical and mental health.

Investec is an equal opportunities employer and welcomes applications from all qualified candidates.



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