Collections Specialist

4 weeks ago


Reading, Reading, United Kingdom Aldermore Bank PLC Full time

About the Role

We are seeking a skilled Collections Specialist to join our Financial Assistance team in Reading. As a Collections Specialist, you will be responsible for liaising with customers who may be struggling with debt, offering empathy and professional support.

Key Responsibilities

  • Negotiating with customers who are in arrears for repayment of balances, using your initiative to recommend the best course of action or alternative resolutions where necessary.
  • Adhering to all regulatory policies to ensure our customers are treated fairly and the best possible outcomes are achieved at all times.
  • Demonstrating a proactive, inquisitive, and problem-solving nature to assist customers in vulnerable and often complex situations.

What We Expect

  • Prior collections or debt recovery experience, or demonstrable experience of providing exceptional customer service within a contact centre environment.
  • Passion for helping others.
  • The ability to communicate effectively across all platforms.
  • Strong numeracy skills, as you will need to interpret financial statements (balance sheet/P&L/cash flow).

What We Offer

  • A friendly and flexible culture, the same as how we work with our customers.
  • A growing organisation that means there's lots of opportunities to progress.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

About Us

Aldermore Bank PLC is an award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. We thrive by saying 'yes' to our customers, respecting the ingenuity of entrepreneurs and their startups, and giving first-timers a leg-up onto the property ladder.



  • Reading, Reading, United Kingdom Investec Full time

    Job SummaryWe are seeking a highly skilled and motivated Senior Collections Specialist to join our team. As a key member of our collections department, you will be responsible for identifying and resolving customer payment issues in a timely and professional manner.About the RoleThis is an exciting opportunity for someone who is passionate about delivering...


  • Reading, Reading, United Kingdom Europcar Group Full time

    Are you looking for a career in the rental industry? As a Luxury Car Delivery and Collection Specialist with the Europcar Group, you will have the opportunity to work with our latest fleet of luxury vehicles at the airport. This role involves delivery and collection of vehicles, vehicle preparation, fleet maintenance, and delivering world-class customer...


  • Reading, Reading, United Kingdom OpenText Full time

    At OpenText, we're looking for a skilled Billing and Collections Administrator to join our team. As a key member of our Order to Cash function, you'll play a critical role in ensuring billing delivery excellence.Your Key Responsibilities:Ensure accurate interpretation of complex legal agreements and ensure POs meet standards.Partner with Sales and...


  • Reading, Reading, United Kingdom Page Personnel Full time

    Job OverviewA prominent technology company in Reading is seeking an experienced French Credit Controller to join their team on a rolling temporary contract.This opportunity offers the chance to work FULLY REMOTE after a brief on-boarding and training period.About the CompanyOur client is a leading figure in the Technology & Telecoms industry, boasting over...


  • Reading, Reading, United Kingdom Investec Full time

    Investec is a specialist bank serving clients in the UK and South Africa. We're looking for a Customer Service Collections Specialist to join our team.Key Responsibilities:Make and take calls to establish reasons for non-paymentOffer payment solutions to restore non-paying customers to good bookNegotiate repayment terms in accordance with FCA...


  • Reading, Reading, United Kingdom Vanta Staffing Limited Full time

    Vanta Staffing Reading is recruiting for a Van Driver to work for our client based in the Reading area. This role involves collecting and delivering vehicles.Key Responsibilities:Complete collections and deliveries of vehiclesPerform vehicle checksWork safely and flexiblyRequirements:Minimum 6 months van driving (Cat B) experienceAbility to complete...


  • Reading, Reading, United Kingdom Investec Full time

    Investec is a specialist bank that serves clients primarily in the UK and South Africa. Our culture is what sets us apart, with a flat structure and a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.Key Responsibilities:Establishing reasons...


  • Reading, Reading, United Kingdom Vanta Staffing Limited Full time

    Vanta Staffing Limited are recruiting for a Logistics Delivery Specialist to work in the Reading area.This is an excellent opportunity for drivers seeking consistent work with a reputable company.As a Logistics Delivery Specialist, you will be responsible for collecting and delivering vehicles. This role requires recent experience driving a van (Cat B) and...

  • HGV Driver

    4 weeks ago


    Reading, Reading, United Kingdom HSS Hire Full time

    We're innovators, trailblazers, and industry game-changers in the world of tool hire.With cutting-edge technology at our core, we're redefining the standards and consistently going above and beyond to serve our customers.As a key member of our Reading CDC team, you'll play a vital role in delivering exceptional customer service in all aspects of the working...


  • Reading, Reading, United Kingdom Thames Hospice Full time

    Job DescriptionWe are seeking a dedicated individual to join our team as a Collections Clerk. The successful candidate will be responsible for ensuring the efficient collection and processing of donations, enabling us to continue providing specialist palliative and end-of-life care to our patients.About Thames HospiceThames Hospice is an independent hospice...


  • Reading, Reading, United Kingdom Marc Daniels Specialist Recruitment Ltd Full time

    Estimated Salary:£25,000 - £30,000 per annum (dependent on experience)About the JobThis credit control position involves working closely with high-value clients, allocating cash received, and being an integral member of the team. You will attend sales meetings to discuss queries and highlight potential credit risks. Responsibilities also include matching...


  • Reading, Reading, United Kingdom Vanta Staffing Limited Full time

    We are seeking a skilled Van Delivery Specialist to join our team at Vanta Staffing Limited in Reading. This is an excellent opportunity for a driver with a passion for delivering exceptional service to our clients.Company OverviewVanta Staffing Limited is a leading staffing agency with a reputation for providing high-quality services to our clients. We are...


  • Reading, Reading, United Kingdom Open Text Corporation Full time

    Job OverviewWe are seeking a highly skilled Senior Billing Operations Specialist to join our Cloud division at OpenText Corporation.About the RoleThis is an exciting opportunity for a motivated professional to drive billing excellence from contract reviews to collections support. As a key member of our team, you will foster effective partnerships with Sales...


  • Reading, Reading, United Kingdom DPD Group UK Full time

    Job Overview:DPD Group UK is seeking a skilled Class 1 Driver Specialist to join our team. As a Class 1 Driver Specialist, you will play a critical role in executing bulk collections and deliveries between various DPD sites and customers nationwide.Key Responsibilities:Execute bulk collections and deliveries between various DPD sites and customers...


  • Reading, Reading, United Kingdom Novax Recruitment Ltd Full time

    Job Title:Debt Recovery SpecialistThe Role:We are seeking a skilled Debt Recovery Specialist to join our team at Novax Recruitment Ltd. This is an excellent opportunity for individuals looking to excel in debt collection and negotiation.The Role:As a Debt Recovery Specialist, you will be responsible for negotiating payment arrangements with customers in...


  • Reading, Reading, United Kingdom ITS (Serrate) Ltd Full time

    We are seeking a skilled Transportation Specialist to join our team at ITS (Serrate) Ltd. As a key member of our operations team, you will be responsible for collecting and delivering materials around the south east region.Key benefits of this role include:A company van for your useA fuel card for business expensesPersonal Protective Equipment (PPE) for your...


  • Reading, Reading, United Kingdom Europcar Group Full time

    At Europcar Group, we are seeking a skilled Transportation Specialist to join our team.As a key member of our operations team, you will be responsible for delivering and collecting our vehicles for our customers. You will work with the latest vehicles on the road, ensuring that they are prepared and presented to our customers in excellent condition.The ideal...


  • Reading, Reading, United Kingdom Royalberkshire Full time

    The Royal Berkshire NHS Foundation Trust is seeking a Patient Sample Specialist to join our team. This is an exciting opportunity to work in a dynamic healthcare environment, where you will be responsible for collecting and analyzing patient samples.About the RoleThe ideal candidate will possess excellent communication skills, be able to work independently,...


  • Reading, Reading, United Kingdom Thales Group Full time

    As a Sustainability Specialist at Thales Group, you will play a key role in shaping the company's environmental strategy. You will advise on sustainable practices and help reduce the organization's environmental impact.Key responsibilities include collecting and analyzing environmental data to monitor performance and support benchmarking in industry and...


  • Reading, Reading, United Kingdom Pertemps Managed Solutions Full time

    We are seeking an Administrative Support Specialist to assist various teams with answering calls, right to work checks, and other background checks. The successful candidate will also be responsible for ensuring candidates going through our onboarding process have a good experience and are fully compliant with government regulations.The ideal candidate will...