Collections Specialist
4 weeks ago
About the Role
We are seeking a skilled Collections Specialist to join our Financial Assistance team in Reading. As a Collections Specialist, you will be responsible for liaising with customers who may be struggling with debt, offering empathy and professional support.
Key Responsibilities
- Negotiating with customers who are in arrears for repayment of balances, using your initiative to recommend the best course of action or alternative resolutions where necessary.
- Adhering to all regulatory policies to ensure our customers are treated fairly and the best possible outcomes are achieved at all times.
- Demonstrating a proactive, inquisitive, and problem-solving nature to assist customers in vulnerable and often complex situations.
What We Expect
- Prior collections or debt recovery experience, or demonstrable experience of providing exceptional customer service within a contact centre environment.
- Passion for helping others.
- The ability to communicate effectively across all platforms.
- Strong numeracy skills, as you will need to interpret financial statements (balance sheet/P&L/cash flow).
What We Offer
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there's lots of opportunities to progress.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
About Us
Aldermore Bank PLC is an award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. We thrive by saying 'yes' to our customers, respecting the ingenuity of entrepreneurs and their startups, and giving first-timers a leg-up onto the property ladder.
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