Customer Service Advisor
1 month ago
About this Role
In the UK Secure Design practice at Flint UK Technology Services, we're seeking an exceptional Customer Solutions Design Specialist to join our team. As a trusted industry partner to our defense customers, you'll work closely with internal business units, key stakeholders, and external technology providers. You'll drive the creation of end-to-end Unified Communication and Collaboration technical designs, leveraging robust ICT framework architecture, security principles, and industry best practices.
Key Responsibilities
- Capture customer technical requirements and translate them into detailed solution designs in accordance with design methodologies.
- Manage and recommend technical direction, determining the optimum solution design for customers.
- Review and validate new developments and in-life products, ensuring integration across all aspects and considering the impact on the product roadmap.
- Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
- Manage customer solution design engagement and statement of work creation, including 3rd party deliverables.
- Facilitate senior-level customer relationships through specialist service design expertise and influence customer service strategy and operational decisions.
- Undertake customer migration planning and implementation.
- Coordinate impact assessments and design documentation updates.
- Resolve complex solution and service issues, lead root cause analysis, troubleshooting, and escalation.
- Pursue potential risks and implement controls and mitigations, ensuring compliance with industry and company policies.
- Deliver thought leadership in complex bids and agree strategic approach as part of customer solution design.
- Mentor other customer solution designers, helping improve team abilities as a technical resource.
- Champion and share knowledge on emerging trends and changes in customer solution design.
Requirements
- Fixed voice telecommunications (PBX, carrier class VoIP/IPT, and SIP)
- Video conferencing
- Enterprise mobility (4-5G, EMM, MDM)
- PaaS, SaaS Unified, and telecommunications solutions
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