Customer Service Representative with Omni-Channel Expertise

4 weeks ago


Reading, Reading, United Kingdom JoJo Maman Bébé Full time

We are seeking a skilled Customer Service Advisor to join our team at JoJo Maman Bébé. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers across various channels.

Key Responsibilities:
  • Provide excellent customer service through phone, email, and in-store interactions
  • Assist customers with product queries, returns, and exchanges
  • Upsell and cross-sell products to increase sales opportunities
  • Maintain a high level of product knowledge to provide informed advice to customers
Requirements:
  • Previous retail and customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of our products and services
Benefits:
  • A competitive salary of £25,000 - £30,000 per annum
  • Opportunities for career progression and professional development
  • A fun and supportive work environment
  • A range of employee benefits, including cycle-to-work scheme and financial wellbeing app


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