Reservations Supervisor

7 hours ago


London, Greater London, United Kingdom Hyatt Regency London - The Churchill Full time
About the Role

We are seeking a highly skilled Reservations Supervisor to join our team at Hyatt Regency London - The Churchill. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Supervise and coordinate the reservations team to ensure efficient and accurate guest bookings.
  • Ensure that all operating systems, including Avaya, Opera, Amadeus, Reserve, and Tiger Uno, are functioning correctly and provide support as needed.
  • Collaborate with colleagues to maintain high standards of service and adhere to departmental operations manuals.
  • Respond to guest inquiries and resolve any issues in a professional and timely manner.
What We Offer

As a Reservations Supervisor at Hyatt Regency London - The Churchill, you will enjoy a range of benefits, including:

  • Complimentary hotel stays and discounts for you and your family and friends.
  • Free meals on duty and 50% discount on food and beverages when dining as a guest.
  • Headspace membership and access to our Employee Assistance Programme.
  • Continuous learning and development opportunities to support your career growth.
About Us

Hyatt Regency London - The Churchill is a 4-star hotel located in the heart of London's West End, offering 440 guestrooms and 11 meeting spaces. We are committed to providing exceptional hospitality and creating memorable experiences for our guests.

At Hyatt, we value diversity, equity, and inclusion, and we are passionate about creating a workplace where everyone feels valued and respected. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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