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Reservations Supervisor/Manager
2 months ago
Hotel Reception Supervisor
We are seeking a highly skilled and experienced Hotel Reception Supervisor to join our team at Agemer Ltd. As a key member of our Front Office team, you will play a vital role in delivering exceptional guest experiences and contributing to the success of our prestigious hotel in Central London.
Key Responsibilities:
- Assist the Front Office Manager in maximizing occupancy, RevPAR, and Average Room Rate.
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
- Work closely with the Front Office team to ensure seamless communication and coordination of guest services.
- Monitor and maintain accurate records of guest interactions, including feedback and complaints.
- Contribute to the development and implementation of strategies to improve guest satisfaction and loyalty.
Requirements:
- Previous experience in a 5-star hotel environment.
- Strong desire to develop a career in luxury hospitality.
- Exceptional customer service skills and ability to remain composed under pressure.
- Fluent in English, both spoken and written.
Benefits:
- Competitive salary and 29 days paid holiday.
- Complimentary uniform dry cleaning and meals on duty.
- Extensive recognition programs, pension entitlement, and season ticket loans.
- Enhanced sick pay, mental health workshops, and wellbeing programs.
- Discounts on gym memberships, salon, spa, food, beverage, and accommodation.
- Access to Learning & Development programs, including an apprenticeship scheme.
About Us:
Agemer Ltd is a leading hospitality company that operates a range of luxury hotels and resorts across the UK. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development.
