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Guest Reservations Supervisor

3 months ago

London, Greater London, United Kingdom Charlotte Street Hotel Full time


We are seeking a dedicated professional to take on the role of Reservations Manager at our prestigious establishment. In this position, you will be pivotal in leading our reservations team, ensuring efficient operations and outstanding guest satisfaction.

As the Reservations Manager, you will report directly to the Deputy and General Manager, overseeing the daily activities of the reservations department. Your expertise will be essential in managing all incoming inquiries with skill and accuracy.

Collaboration with our management team is crucial, and you will need to demonstrate ambition and flexibility to navigate challenges effectively. A thorough understanding of our accommodations and amenities will be vital as you manage pricing and packages for our esteemed clientele and external partners.

Key Responsibilities:

  • Manage incoming reservation calls and respond to inquiries with professionalism.
  • Prepare weekly and monthly reports for departmental review.
  • Build and maintain strong relationships with colleagues, travel agents, and guests to ensure exceptional service.
  • Oversee the financial operations of the reservations department, including budgeting and forecasting.
  • Consistently uphold and deliver high service standards.
  • Address guest concerns promptly and effectively, ensuring satisfactory resolutions.
  • Take on Duty Manager responsibilities as needed.


Qualifications:

  • Demonstrated experience in a luxury hospitality environment as a Reservations Manager or Supervisor.
  • Proficiency in the Opera system is essential.
  • In-depth knowledge of Front Office operations.
  • Exceptional customer service abilities with strong communication skills.
  • Ability to perform well under pressure in a dynamic environment.
  • Awareness of current hospitality trends and competitive landscape.
  • Strong attention to detail and excellent organizational skills.
  • Capable of motivating and leading teams through effective training and leadership.

What We Provide:

  • Competitive salary to be discussed.
  • Access to financial wellbeing applications for managing earnings.
  • Health cash plan covering various therapies.
  • Discounts on cinema tickets, gym memberships, travel, and dining.
  • Generous discounts on food and beverages at our venues.
  • Complimentary meals during shifts.
  • Referral bonuses for recommending exceptional talent.
  • Flexible scheduling options.
  • Dry cleaning services for work attire.
  • Enhanced holiday allowances based on tenure.
  • Season ticket loans for commuting.
  • Ongoing training and professional development opportunities.
  • Regular social events and team-building activities.
  • Additional benefits such as cycle-to-work schemes and awards for long service.
  • One paid day per year for volunteering activities.
  • Exclusive discounts at partner hotels and services.
  • And much more.

Why Choose Us?

We are part of an internationally recognized group of luxury hotels and restaurants, celebrated for our unique designs and exceptional service. Our commitment to excellence has earned us numerous accolades within the hospitality industry.

If you are ready to embark on a rewarding career in hospitality and contribute to our legacy of excellence, we encourage you to consider this opportunity.

All applicants must have the legal right to work in the United Kingdom.