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Reservations Supervisor

2 months ago

London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role

The Reservations Supervisor will be responsible for ensuring the smooth operation of the reservations department, including managing guest bookings, supervising colleagues, and maintaining high standards of service.

Key Responsibilities

  • Ensure accurate and efficient guest booking processes, including personalized information.
  • Supervise colleagues in the absence of the manager, maintaining departmental standards and methods of service.
  • Respond to guest inquiries and resolve issues in a professional and timely manner.
  • Collaborate with the team to achieve departmental goals and objectives.

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is a 4-star hotel located in the heart of London's West End, offering 440 guestrooms and 11 meeting spaces. The hotel features a range of amenities, including a fitness center, restaurant, and bar.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to Hyatt's global network of hotels and resorts.

Requirements

  • Previous experience in a reservations or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of hotel operations and systems, such as Avaya and Opera.