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Senior Supervisor for our Front Desk Reservations

2 months ago

North West London London, London, United Kingdom Sanctum London Full time

We are a 5 star serviced apartment company with 3 buildings located in St Johns Wood & Maida Vale - looking for a Senior Supervisor for our front Desk Reservations & Reception department. Your role will be to support the General Manager & Reservations manager with the day-to-day running of the department, delivering exceptional customer service by focusing on customer care and making sure that work is carried out accurately and effectively. Looking for someone dedicated, motivated, willing to work hard, committed and grow with the company.

This role is office based.

Responsibilities:

Handling daily check ins and check outs

Answering emails in a timely manner

Processing guest enquiries, reservations, and payments

Showing apartments to potential guests

Delivering exceptional customer service

Focusing on customer care

Responding to reviews and customer satisfaction

Managing payments and sales management

Dealing with the in-house guests and providing them with local information

Salary:

Starting @ 27K but negotiable depending on experience

Salary review after 6 months based on performance.

Requirements:

Fluent in written and spoken English

Strong administration and organizational skills

The ability to multitask and work under pressure

Team oriented

Knowledge of a PMS booking system is a plus

Experience in the hotel industry / customer service industry

Role is office based


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