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Front Desk Supervisor

2 months ago

London, Greater London, United Kingdom Marriott International Full time

Front Desk Supervisor

At Marriott International, we're looking for a skilled and dedicated Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.

Key Responsibilities:

  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in, including shared rooms, separate rooms, tax, and incidentals.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

What We Offer:

  • A comprehensive training and development program to help you grow in your career.
  • A supportive and inclusive work environment that values diversity and promotes a culture of excellence.
  • A competitive compensation package, including benefits and rewards for your hard work.
  • The opportunity to work with a global leader in the hospitality industry and make a real impact on our guests' experiences.

About Marriott International:

Marriott International is a world-class leader in the travel industry, with a portfolio of brands that includes JW Marriott, Marriott Hotels, and more. We're committed to providing exceptional service and creating memorable experiences for our guests. If you're passionate about delivering outstanding customer service and have a passion for hospitality, we want to hear from you