Front Desk Supervisor

4 weeks ago

London, Greater London, United Kingdom Marriott International Full time

Front Desk Supervisor

At Marriott International, we're looking for a skilled and dedicated Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.

Key Responsibilities:

  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in, including shared rooms, separate rooms, tax, and incidentals.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Requirements:

  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests' service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.

Benefits:

  • Accommodation service charge incentive.
  • Team-spirited co-workers.
  • Encouraging management.
  • Wellbeing programs.
  • Comprehensive Training and Development program.
  • Meals at work.
  • Uniform.
  • Awards and recognition celebrations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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