Customer Experience Manager

2 weeks ago


Manchester, United Kingdom The Portfolio Group Full time

We are recruiting for a Client Care Manager to join our team at The Portfolio Group, an award-winning HR Software provider based in Manchester.

This exciting opportunity involves working with a fast-paced business that provides people solutions to over 50,000 clients worldwide.

Key Responsibilities:
  • Accountable for Delivering Outstanding Customer Service
  • Managing and Coaching the Customer Care Team
  • Ensuring SLA Delivery and Adherence
  • Producing Regular Management Information Reports

To be considered for this role, you must have experience in managing teams, delivering customer service, and analysing data to drive improvements.



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