Visitor Engagement Manager
2 weeks ago
Waddesdon Manor, a charity and heritage sector organization, is seeking an experienced Visitor Experience Manager to join our team. As a world-renowned tourist destination, we attract a diverse range of audiences, and we are committed to delivering an exceptional visitor experience.
The successful candidate will have extensive management experience in a visitor-facing environment, acting as an ambassador for our visitors across the property. With oversight of the house-based visitor operation, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell.
This role requires someone who can work independently, managing daily visitor operations, and ensuring the best use of staffing and resources across the property. Key responsibilities include:
- Ensuring the consistency of visits for all guests
- Maintaining exemplary presentation standards throughout the property and meeting brand guidelines
- Compliance with all operational procedures
- Engaging staff and volunteers with their roles and environment
- Recording and reviewing visitor feedback, escalating where necessary
- Oversight and daily operational delivery of public tours and walks programme non-House based
- Providing authoritative line management for guides and volunteers
- Leading annual best practice visitor care training for staff and volunteer teams
Key Requirements
To succeed in this role, you will need:
- Extensive management experience in a visitor-facing environment
- Excellent communication and interpersonal skills
- Ability to work independently and manage daily visitor operations
- Strong attention to detail and ability to maintain high standards
- Experience of leading teams and managing staff/volunteers
Benefits
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including 33 days annual leave (increasing to 38 days after 5 years' service), matched company pension up to 10% of salary, and 50% discount in Catering Takeaway outlets.
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