Visitor Engagement and Operations Coordinator
6 days ago
Job Summary: Visitor Engagement and Operations Coordinator
Location: Waddesdon, UK
About the Role:
We are seeking an experienced and skilled Visitor Engagement and Operations Coordinator to join our team at Waddesdon Manor. The successful candidate will be responsible for supporting the day-to-day operations of the house-based visitor operation, ensuring that every aspect of the visitor experience is taken into account.
The ideal candidate will have extensive experience in a visitor-facing environment and will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience.
Main Responsibilities:
- Support the oversight of the House-based visitor operation, ensuring consistency of visit for all guests, presentation standards meet brand guidelines, compliance throughout the operation, engagement of staff and volunteers with purpose of their roles and environment, and visitor feedback is recorded and reviewed.
- Assist with the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers.
- Provide authoritative and motivational support to guides and volunteers teams acting as a friendly and approachable point of contact.
- Contribute to the expansion and development of a year-round integrated Visitor Experience volunteering programme.
- Support the VE lead in planning annual best practice visitor care training for staff and volunteer teams.
- Support championing access for all, ensuring that all visitor offers meet best practice guidance for accessibility and supporting the AVEM in developing and delivering visitor-facing access initiatives.
What We Offer:
- $42,000 - $52,000 per annum salary dependent on experience.
- 30 days annual leave (including bank holidays).
- Company pension scheme.
- Discounts in catering outlets and shops.
- Opportunity to work in a beautiful location within the charity and heritage sector.
- Wellbeing support and staff engagement initiatives.
- Free parking.
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