Visitor Experience Operations Manager

2 weeks ago


Waddesdon, United Kingdom WADDESDON MANOR Full time
Job Description:
Welcome to Waddesdon Manor, a historic house and garden open to the public. As Visitor Experience Manager, you will play an integral part in ensuring a seamless visitor experience throughout the year. The role is responsible for overseeing the House-based visitor operation, supporting the AVEM to ensure consistency of visit for all guests, presentation standards meet brand guidelines, compliance throughout the operation, engagement of staff and volunteers with the purpose of their roles and environment, and visitor feedback is recorded and reviewed.

Key Responsibilities:
  • Oversight of the House based visitor operation
  • Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based
  • Consistent line management for guides and volunteers teams
  • Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to develop a year-round integrated Visitor Experience volunteering programme
  • Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams
  • Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility


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