Visitor Experience Operations Manager
2 weeks ago
Welcome to Waddesdon Manor, a historic house and garden open to the public. As Visitor Experience Manager, you will play an integral part in ensuring a seamless visitor experience throughout the year. The role is responsible for overseeing the House-based visitor operation, supporting the AVEM to ensure consistency of visit for all guests, presentation standards meet brand guidelines, compliance throughout the operation, engagement of staff and volunteers with the purpose of their roles and environment, and visitor feedback is recorded and reviewed.
Key Responsibilities:
- Oversight of the House based visitor operation
- Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based
- Consistent line management for guides and volunteers teams
- Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to develop a year-round integrated Visitor Experience volunteering programme
- Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams
- Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility
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Visitor Experience Director
4 days ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeWaddesdon Manor is a unique and historic house and garden that welcomes over 350,000 visitors each year. We are seeking an experienced Visitor Experience Manager to oversee the visitor operation and ensure that every aspect of the experience is exceptional.About the RoleThe Visitor Experience Manager will be responsible for managing the day-to-day visitor...
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Visitor Experience Assistant
6 months ago
Waddesdon, United Kingdom Waddesdon Manor Full timeJob Title: Visitor Experience Assistant Reporting to: Visitor Experience Manager, Visitor Operations Manager & Assistant Admissions Manager Department: Visitor Experience Location: Waddesdon Manor Waddesdon is an historic house and garden open to the public. Created by Baron Ferdinand de Rothschild from 1874, it is home to the Rothschild Collection....
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Visitor Experience Coordinator
2 weeks ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeThe Visitor Experience Manager plays a pivotal role in ensuring the seamless delivery of our visitor experience at Waddesdon Manor.Located in a beautiful setting, we welcome over 350,000 visitors annually, and we strive to provide an exceptional experience for all.We are seeking an experienced manager to oversee the house-based visitor operation, working...
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Waddesdon Manor Visitor Experience Lead
1 week ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeJob Title: Waddesdon Manor Visitor Experience LeadLocation: Waddesdon, UKAbout the Role:We are seeking an experienced and skilled Visitor Experience Lead to join our team at Waddesdon Manor. The successful candidate will be responsible for overseeing the house-based visitor operation, ensuring that every aspect of the visitor experience is taken into...
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Visitor Engagement Manager
1 week ago
Waddesdon, Buckinghamshire, United Kingdom WADDESDON MANOR Full timeAbout Waddesdon ManorWaddesdon Manor, a charity and heritage sector organization, is seeking an experienced Visitor Experience Manager to join our team. As a world-renowned tourist destination, we attract a diverse range of audiences, and we are committed to delivering an exceptional visitor experience.The successful candidate will have extensive management...
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Waddesdon, United Kingdom WADDESDON MANOR Full timeJob Summary: Visitor Engagement and Operations CoordinatorLocation: Waddesdon, UKAbout the Role:We are seeking an experienced and skilled Visitor Engagement and Operations Coordinator to join our team at Waddesdon Manor. The successful candidate will be responsible for supporting the day-to-day operations of the house-based visitor operation, ensuring that...
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Visitor Welcome Assistant
6 months ago
Waddesdon, United Kingdom Waddesdon Manor Full timeJob Title: Visitor Welcome Assistant Reporting to: Visitor Experience Manager, Visitor Operations Manager & Assistant Admissions Manager Department: Visitor Experience Location: Waddesdon Manor Waddesdon is an historic house and garden open to the public. Created by Baron Ferdinand de Rothschild from 1874, it is home to the Rothschild Collection....
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Visitor Welcome Assistant
7 months ago
Waddesdon, United Kingdom Waddesdon Manor Full timeJob Title: Visitor Welcome Assistant Reporting to: Visitor Experience Manager, Visitor Operations Manager & Assistant Admissions Manager Department Location Visitor Experience Waddesdon Manor, Aylesbury, HP18 0JH Waddesdon is an historic house and garden open to the public. Created by Baron Ferdinand de Rothschild from 1874, it is home to the Rothschild...
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Experience Manager
4 days ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeJob Description:We are seeking a highly skilled Experience Manager to join our team at Waddesdon Manor.This is a unique opportunity to oversee the visitor experience, ensuring that every aspect of the visit is taken into account. With extensive management experience in a visitor-facing environment, you will act as an ambassador for our visitors, embedding...
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Experience Management Lead
2 weeks ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeJob DescriptionThis is a key role within our management team, responsible for ensuring a seamless visitor experience across the property. You will be working closely with the Head of Visitor Experience, Head of Volunteering, and AVEM to deliver a high-quality experience for our visitors.Your primary responsibilities will include:Oversight of the House-based...
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Visitor Engagement Leader
2 weeks ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeJob Summary:We are looking for a motivated and experienced Visitor Engagement Leader to lead our visitor experience team at Waddesdon Manor.This is a key role that requires someone with strong communication skills, excellent organisational abilities, and a passion for delivering exceptional visitor experiences.The successful candidate will be responsible for...
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Manor Experience Manager
4 days ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeWe are seeking an experienced Visitor Experience Manager to join our team at Waddesdon Manor. As a key member of our management team, you will be responsible for overseeing the visitor operation and ensuring that every aspect of the experience is exceptional.About YouYou will have extensive management experience in a visitor-facing environment, with...
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Visitor Engagement Director
4 days ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeAbout the RoleThe Visitor Experience Manager plays a vital part in the management team, focusing on the overall visitor experience at Waddesdon Manor. This involves working closely with colleagues to ensure that every aspect of the visit is considered, from welcome and presentation standards to staff engagement and compliance. You will have extensive...
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Customer Experience Director
1 week ago
Waddesdon, Buckinghamshire, United Kingdom WADDESDON MANOR Full timeJob OverviewWaddesdon Manor, a renowned charity and heritage sector organization, seeks an experienced Visitor Experience Manager to oversee the seamless visitor experience. As an integral part of the management team, you will be responsible for ensuring that every aspect of the experience is taken into account.The successful candidate will have extensive...
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House and Garden Experience Coordinator
2 weeks ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeAbout the Role:The Visitor Experience Manager plays a vital role in shaping the visitor experience at Waddesdon Manor. You will be responsible for leading the House-based visitor operation, developing a volunteering programme, and providing line management for guides and volunteers. With a focus on delivering high-quality visitor experiences, you will work...
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House Experience Coordinator
2 weeks ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeAbout the Role:We are seeking a highly skilled House Experience Coordinator to join our team at Waddesdon Manor.This is a unique opportunity to coordinate the visitor experience, ensuring that every aspect of the visit is taken into account. With extensive management experience in a visitor-facing environment, you will act as an ambassador for our visitors,...
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House Operations Manager
4 days ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeJob Description: House Operations Manager - WaddesdonLocation: Waddesdon, UKAbout the Job:We are looking for an experienced and skilled House Operations Manager to join our team at Waddesdon Manor. The successful candidate will be responsible for overseeing the day-to-day operations of the house-based visitor operation, ensuring that every aspect of the...
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Waddesdon Manor Experience Lead
4 days ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeRole OverviewIn this exciting role as Visitor Experience Manager, you will be responsible for overseeing the seamless operation of Waddesdon Manor, ensuring an exceptional experience for our 350,000 annual visitors. With a strong management background and excellent communication skills, you will lead a team to deliver outstanding visitor engagement,...
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House Operations Manager
4 days ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeYour Key ResponsibilitiesAs Visitor Experience Manager, you will be accountable for:Oversight of the house-based visitor operation, ensuring consistency, presentation standards, and compliance throughout the property.Responsible for the daily operational delivery of public tours and walks, ensuring they meet high standards and are sufficiently...
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House Operations Manager
2 weeks ago
Waddesdon, United Kingdom WADDESDON MANOR Full timeWaddesdon Manor is an historic house and garden that offers a unique blend of art, architecture, and natural beauty.We are looking for a skilled Visitor Experience Manager to lead our visitor operations, ensuring that every aspect of the experience is taken into account.This is a great opportunity to work in a beautiful location, with a competitive salary of...