Experience Manager

6 days ago


Waddesdon, United Kingdom WADDESDON MANOR Full time
Job Description:

We are seeking a highly skilled Experience Manager to join our team at Waddesdon Manor.

This is a unique opportunity to oversee the visitor experience, ensuring that every aspect of the visit is taken into account. With extensive management experience in a visitor-facing environment, you will act as an ambassador for our visitors, embedding their needs and expectations at the heart of the visitor experience.

The successful candidate will have oversight of the house-based visitor operation, supporting the AVEM to ensure consistency of visit for all guests, presentation standards are exemplary throughout, and engagement of staff and volunteers with the purpose of their roles and environment.

You will also be responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers.

The estimated salary for this role is £34,000 - £38,000 per annum, depending on experience.

Benefits:

  • 33 days annual leave (including bank holidays)
  • 36 days annual leave after 3 years continuous service
  • 38 days annual leave after 5 years continuous service
  • 40 days annual leave after 10 years continuous service
  • Matched company pension up to 10% of salary
  • 50% discount in Catering Takeaway outlets, 20% discount in the Manor Restaurant and Stables Cafe, 20% discount in the shop, 20% discount at The Five Arrows Hotel and The Bow
  • Beautiful location working within the charity and heritage sector
  • Excellent wellbeing support and a focus on staff engagement and leadership development
  • Free parking


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