Waddesdon Manor Visitor Experience Lead
2 weeks ago
Job Title: Waddesdon Manor Visitor Experience Lead
Location: Waddesdon, UK
About the Role:
We are seeking an experienced and skilled Visitor Experience Lead to join our team at Waddesdon Manor. The successful candidate will be responsible for overseeing the house-based visitor operation, ensuring that every aspect of the visitor experience is taken into account.
The ideal candidate will have extensive management experience in a visitor-facing environment and will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience.
Main Responsibilities:
- Oversight of the House-based visitor operation, supporting the AVEM to ensure consistency of visit for all guests, presentation standards meet brand guidelines, compliance throughout the operation, engagement of staff and volunteers with purpose of their roles and environment, and visitor feedback is recorded and reviewed.
- Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers.
- Consistently provide authoritative and motivational line management for guides and volunteers teams acting as a friendly and approachable point of contact.
- Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme.
- Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams.
- Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility and supporting the AVEM in developing and delivering visitor-facing access initiatives.
Benefits:
- $45,000 - $55,000 per annum salary dependent on experience.
- 33 days annual leave (including bank holidays).
- Matched company pension up to 10% of salary.
- 50% discount in Catering Takeaway outlets, 20% discount in the Manor Restaurant and Stables Cafe, 20% discount in the shop, 20% discount at The Five Arrows Hotel and The Bow.
- Beautiful location working within the charity and heritage sector.
- Excellent wellbeing support and a focus on staff engagement and leadership development.
- Free parking.
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