Visitor Experience Director

7 days ago


Waddesdon, United Kingdom WADDESDON MANOR Full time

Waddesdon Manor is a unique and historic house and garden that welcomes over 350,000 visitors each year. We are seeking an experienced Visitor Experience Manager to oversee the visitor operation and ensure that every aspect of the experience is exceptional.

About the Role

The Visitor Experience Manager will be responsible for managing the day-to-day visitor operation, including supervising staff and volunteers, ensuring compliance with brand guidelines, and delivering high-quality visitor experiences. They will also work closely with the Head of Visitor Experience to develop and implement new initiatives and programs.

This is a key leadership role within our team, and we are looking for someone with extensive management experience in a visitor-facing environment. The successful candidate will have excellent communication and interpersonal skills, as well as the ability to motivate and inspire staff and volunteers.

Key Responsibilities
  • Oversight of the House-based visitor operation, ensuring consistency, presentation standards, and compliance
  • Responsible for the daily operational delivery of public tours and walks program, non-House based
  • Line management for guides and volunteers teams, providing authoritative and motivational support
  • Collaboration with the Head of Visitor Experience and AVEM to expand and develop volunteering programs and adopt sector best practices
  • Championing access for all, ensuring accessibility and developing visitor-facing access initiatives
What We Offer
  • A competitive salary: £43,000 - £50,000 per annum
  • 33 days annual leave (including bank holidays), increasing to 36/38/40 days after 3/5/10 years' service
  • Matched company pension up to 10% of salary
  • Discounts in catering, shop, and hotel
  • Beautiful location working in the charity and heritage sector
  • Excellent wellbeing support and focus on staff engagement and leadership development


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