Customer Experience Director
2 weeks ago
Waddesdon Manor, a renowned charity and heritage sector organization, seeks an experienced Visitor Experience Manager to oversee the seamless visitor experience. As an integral part of the management team, you will be responsible for ensuring that every aspect of the experience is taken into account.
The successful candidate will have extensive management experience in a visitor-facing environment, acting as an ambassador for our visitors across the property. With oversight of the house-based visitor operation, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell.
This role requires someone who can work independently, managing daily visitor operations, and ensuring the best use of staffing and resources across the property. Key responsibilities include:
- Ensuring the consistency of visits for all guests
- Maintaining exemplary presentation standards throughout the property and meeting brand guidelines
- Compliance with all operational procedures
- Engaging staff and volunteers with their roles and environment
- Recording and reviewing visitor feedback, escalating where necessary
- Oversight and daily operational delivery of public tours and walks programme non-House based
- Providing authoritative line management for guides and volunteers
- Leading annual best practice visitor care training for staff and volunteer teams
Salary and Benefits
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus a range of benefits including 33 days annual leave (increasing to 38 days after 5 years' service), matched company pension up to 10% of salary, and 50% discount in Catering Takeaway outlets.
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Visiting Experience Director
5 hours ago
Waddesdon, Buckinghamshire, United Kingdom WADDESDON MANOR Full timeJob OverviewThe Waddesdon Manor Visitor Experience Manager is an integral part of our management team, responsible for overseeing a seamless visitor experience. This includes managing the house-based visitor operation and ensuring the consistent quality of our welcome and stories.Key ResponsibilitiesEnsure consistency in visit experience for all...
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Director of Manufacturing Excellence
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Visitor Experience Director
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Production Manager
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Waddesdon, United Kingdom CV-Library Full timeThis business has become one of the leading sophisticated non-alcoholic beverages in the UK and across Europe. Brewed using fermentation techniques usually found in fine wines and craft beers, they have developed a brew that can compete with the best sparkling wines, We are looking for someone to become an important and integral part of the team. This is an...
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Waddesdon, United Kingdom WADDESDON MANOR Full timeAbout the RoleThe Visitor Experience Manager plays a vital part in the management team, focusing on the overall visitor experience at Waddesdon Manor. This involves working closely with colleagues to ensure that every aspect of the visit is considered, from welcome and presentation standards to staff engagement and compliance. You will have extensive...
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Public Engagement Director
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Waddesdon, United Kingdom WADDESDON MANOR Full timeThe Visitor Experience Manager is responsible for overseeing the day-to-day operations of our visitor experience at Waddesdon Manor.This includes managing the house-based visitor operation, leading public tours and walks programme, and developing a year-round integrated Visitor Experience volunteering programme.As a key member of our team, you will have a...
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Visitor Welcome Assistant
6 months ago
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Visitor Welcome Assistant
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