Retail Assistant

Job Title: Retail Assistant

Managed by: Retail and Buying Manager

Department(s): Retail Location: Waddesdon

We are looking for a forward thinking, customer focused individual who wants to play a key role in
delivering truly exceptional customer service alongside brilliant colleagues in a stunning location. We are
looking for positive, helpful and kind individuals who enjoy what they do, and are passionate about
making our visitors shopping experience memorable.

Working at Waddesdon:
Standardised Working Pattern

Open Wednesday to Sunday

Saturday and/or Sunday shifts available. You will work the same day/s each week.

Main Season (March to October) Opening Times of 10am to 5pm.

Winter Hours (Nov to Jan) - 12 to 7pm to accommodate our Light Displays.

**Benefits**:

- 50% Discount in Food2Go Catering, 20% in the Manor Restaurant & 25% off in Retail (20%

wine). 20% off food and drink at the Five Arrows Hotel.
- Wellbeing support and a focus on staff engagement.
- Free entry and discount at National Trust Properties.
- Matched company pension scheme up to 10% of salary
- Beautiful location working within the charity and heritage sector
- Free parking

The Retail Assistant understands their role as an ambassador for Waddesdon and displays pride in our

products, services and delivery of exceptional customer service. As part of the team, you will

effortlessly help our visitors through their shopping experience by maintaining the highest level of

product knowledge and customer service.

Key responsibilities:

- Customer Service
- Greet visitors and make them feel welcome by proactively engaging and interacting with

them for a seamless positive shopping experience.
- Offer assistance and respond to visitor queries about products and purchases by ensuring

your product and stock knowledge is kept up to date.
- Provide recommendations according to the visitors’ needs.
- Deliver a true and honest visitor experience by treating guests as you yourself would like to

be treated.

Daily Operation
- You will follow all the necessary processes to keep the shop running smoothly.
- Efficiently operate all POS systems enabling you to support visitors with sales, exchanges and

returns in accordance with Accounts and PCI compliance standards,
- Support the management team with stock control, stock management and loss prevention.
- You will ensure the shop floor and till areas are well presented at all times
- Help merchandise stock in line with our brand guidance and KPIs
- Ensure all deliveries are checked and stored correctly, and all shelves are fully stocked.
- Ensure all items are priced correctly
- Identify any stock going out of date and ensure stock is rotated accordingly.
- Enthusiastically host daily product tastings in rotation with other staff.
- All staff are expected to observe The Rothschild Foundations policy and practices for the

protection and improvement of the environment, and to ensure the security of equipment
and buildings.
Relationships
- Be kind to colleagues and visitors creating an efficient, flexible, and happy working

environment, fostering individual commitment, enthusiasm and confidence.

Personal
- You are expected to be punctual, dressed appropriately and adhere to the standards of

appearance.
- You are also expected to attend all training sessions and have read all necessary policy

documents, viz Health & Safety, Fire, Hygiene, etc. A knowledge of Waddesdon Manor, the
Grounds, and the Five Arrows Hotel is expected, and all company policy as laid out in the
Manual.

This list is not exhaustive and additional duties may be required by the management team.

In our organisation we are looking to increase the diversity of our workforce and welcome

Skills and Experience
- Passionate about people and customer service, with a customer focused mind-set
- Personable and empathetic approach, with competent communication skills
- Genuine passion and enthusiasm for retail at Wadddesdon Manor
- You hold yourself to a high standard and look for opportunities to improve things for yourself.
- You care about making people feel welcome and looked after
- You have an eye for detail and understand that the little things make all the difference.
- You are passionate about retail and proud of the brand you represent.
- Ability to holistically increase sales by engaging with customers
- Understand how working as part of a team is the most effective way of succeeding and

developing within this role

Desirable
- Interest and/or knowledge in wine
- WSET qualification

Terms & Conditions:
Contract Type: Seasonal Flexible

**Salary**: £10.42 per hour for over 18 year old

£8.93 per hour for 17+ year olds
£6.83 per hour for 16 year old

Hours: Main Season (March to October) opening times of 10am to 5pm
Winter Season (Nov to Jan) 12pm to 7pm to accommodate light displays

We are looking for people to join the team on Saturday and/or Sunday (also

includes Bank Holidays). You will work the same day/s eac