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Director of Rooms Operations
2 months ago
At Sea Containers London, we are seeking a highly skilled and experienced Director of Rooms to lead our Rooms Division team. As a key member of our hotel management team, you will be responsible for ensuring the seamless operation of our guest accommodations and delivering an exceptional experience to our guests.
Key Responsibilities:
- Rooms Division Management: Oversee the day-to-day operations of Front Office, Housekeeping, Guest Services, and Concierge departments.
- Team Leadership: Lead and inspire a dedicated team, fostering a positive and collaborative working environment.
- Guest Satisfaction: Monitor guest feedback and implement strategies to enhance guest satisfaction.
- Revenue Optimization: Collaborate with the Revenue Management team to implement strategies for maximizing room revenue.
- Training and Development: Implement training programs to enhance the skills and knowledge of rooms division staff.
- Quality Assurance: Uphold and enforce quality standards in rooms division operations.
What We Offer:
- Competitive salary and bonus structure
- Complimentary meals and drinks
- Five complimentary nights a year at any of our hotels
- Friends and family discounts across our hotels
- 50% discount in our restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Perkbox offering retail discounts
- Employee assistance programme
