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Strategic Account Director

2 months ago

London, Greater London, United Kingdom Bazaarvoice Full time
About Bazaarvoice

Bazaarvoice is a leading provider of customer experience solutions for the retail industry. Our mission is to help brands and retailers connect with consumers and collect valuable user-generated content at an unprecedented scale.

The Problem We're Trying to Solve

Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result is wasted time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our Brand Promise

We're committed to closing the gap between brands and consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale.

About the Role

We're seeking an experienced sales professional to manage and grow a portfolio of strategic retail clients in the UK. The Account Director is a hybrid role of delivering strategic, commercially oriented business direction to our clients, as well as managing sales processes to upsell additional solutions and sell into new entities within those retail accounts.

Key Responsibilities
  • Run a strategic territory, including territory and account management to identify and build opportunities to grow your business by applying a strategic, detail-oriented approach.
  • Build and maintain a pipeline within existing accounts on a continuous basis.
  • Demonstrate and sell high-ROI software solutions to C-level stakeholders, navigating complex sales cycles, building consensus across multiple business units and successfully driving sales processes to close.
  • Manage all strategic and commercial aspects of the relationship, to make the client successful with all Bazaarvoice products and services and to nurture and grow the Bazaarvoice relationship.
  • Confidently lead a sales cycle and collaborate internally with various teams to close business (pre-sales, marketing, product specialists, etc.).
  • Ability to manage and grow the territory with accurate and realistic forecasting.
  • Ability to navigate and build champions across complex client organizations, tailoring strategy recommendations based on identified business needs.
Requirements
  • 5+ years of account management or customer success in the ecommerce, digital or SaaS industries.
  • Follows a proven sales methodology. We use BANT, which we'll give you full training on, but we expect knowledge and experience of a recognized sales methodology.
  • Proven track-record of overachieving quota, and clear demonstrable experience of building champions in accounts to draft mutual close plans with the client.
  • Strong work ethic: self-motivated with an ability to learn quickly and hold yourself accountable to hitting quota.
  • Clear and concise communication skills, as well as effectively listen with both clients and internal business partners.
  • Fluent written and oral in English.
Nice to Have
  • Experience using SalesForce, Powerpoint &/or Excel.
  • Experience in the Retail ecosystem.
  • Full authorization to work in the EU or UK without any restrictions, sponsorship will not be provided.