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Strategic Account Director Member Engagement
2 months ago
At MSL McKesson Strategic Services Limited, we are seeking a highly skilled and experienced Strategic Account Director to join our team. As a key member of our organization, you will play a critical role in developing and executing strategies to drive business growth and improve customer satisfaction.
Job Purpose:The US generic pharmaceutical market is highly competitive, and patients can be served through multiple channels in new and different ways. To succeed in this complex environment, organizations must adapt and change. At MSL McKesson Strategic Services Limited, we work closely with multiple stakeholders to deliver the most efficient supply chain model while generating value for our Members and their customers and patients through innovative sourcing solutions.
Key Responsibilities:- Lead and develop a team of Account Managers supporting McKesson across multiple markets, including its customers.
- Work alongside the ClarusONE Member Engagement team to identify strategic priorities and develop aligned goals across all McKesson customer channels, including Retail, Health Systems, Specialty, and the Medical Surgical channel.
- Develop the associated change activities that support the delivery of the Member and customer's goals, where generics sourcing has a significant role to play. Ensure that all strategic activities have a clear objective defined, success criteria identified, and a prioritization assigned.
- Work with the McKesson teams to undertake any analysis to ensure that the approach identified is appropriate and addresses the business need. Use this analysis to recommend alternative approaches to improve the solution. Agree next steps with stakeholder groups and identify the key resources that will deliver the agreed actions.
- Align with all internal stakeholders at ClarusONE to ensure that they are informed on the proposed changes, understand the why, and clear expectation of roles and responsibilities.
- Ensure that a robust method of measurement is in place to deliver the agreed criteria. Take learnings from the approach that has been used and propose corrective actions should the results not be delivering in line with expectation.
- Establish and engage in frequent strategic planning meetings aimed to align buy-side and sell-side strategies to better meet Member's evolving needs and increase Member profitability.
- Present initiatives to the ClarusONE leadership team and respective Members so that they can be aligned on resources and prioritization of activities and be bought-in to the workstreams.
- Partner the Analytics teams to analyze and evaluate how the US pharmaceutical market is evolving, assessing changes in federal government orders or regulatory frameworks and impacts on Generics, how the payers are evolving their models, and gaining insights that can then be translated into impacts on the supply chain which can then be managed to minimize the level of disruption.
- Provide support to the Leadership Team in evaluating and developing any non-sourcing related initiatives that will bring greater benefits to the Members.
- Maintain high customer satisfaction/NPS ratings.
- Knowledge of the US generic pharmaceutical market is desirable, with a preference to having worked in the market in a commercial role.
- Pharmacy background preferable but not required.
- Bachelor's degree level.
- Previous experience of working in strategy or change roles would be preferable.
At MSL McKesson Strategic Services Limited, we offer a dynamic and challenging work environment that provides opportunities for professional growth and development. We are committed to attracting and retaining top talent and offer a competitive compensation package, including a salary, bonus, and benefits.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
