IM&T Service Desk Support Specialist

4 weeks ago


Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

Job Summary

The University Hospitals Plymouth NHS Trust seeks a skilled IM&T Service Desk Support Specialist to provide first-rate IT support to its users. As a key member of the D&I Department, this role is instrumental in ensuring seamless IT services to the Trust.

Key Responsibilities:

  • Log and/or resolve IT-related incidents received via telephone, self-service, or email in a timely and efficient manner.
  • Record essential information regarding faults on the call management system, ServiceNow.
  • Forward logged calls to the relevant technical team for resolution when necessary.
  • Develop technical, administration, and customer service skills under supervision.

About the Role

This position is ideal for individuals who possess excellent communication skills, attention to detail, and a positive attitude. The successful candidate will be willing to undertake further training and development to enhance their skills and contribute to the team's success.

Person Specification

Essential Qualifications and Abilities:

  • Five GCSEs of 4-9 (A*-C) or other relevant qualifications or equivalent demonstrable experience.
  • Good communication skills, written or verbal.
  • Attention to detail.

Working at University Hospitals Plymouth NHS Trust

As a people-focused organization, we value every member of staff and strive to create a supportive and inclusive work environment. Patients are at the heart of everything we do, and we invite individuals who share our commitment to delivering exceptional patient care to join our team.


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