Operational Support Specialist

2 weeks ago


Plymouth, Plymouth, United Kingdom Practice Plus Group Full time

About the Role

We are seeking a skilled Operational Support Specialist to join our dynamic team at the Devon Out of Hours service on a part-time, 3-week rolling rota basis. This position offers a variety of set shifts across 3 weeks and is an average of hours a week.

The Devon OOH service provides advice, information, and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.

As an Operational Support Specialist, you will be responsible for supporting the Operations Manager in the running of Practice Plus Groups services throughout Devon OOH but specifically in our Plymouth sites.

You will ensure the delivery of a high-quality service for Practice Plus Group patients by utilising resources while helping with monitoring and evaluating the performance of operational staff by conducting regular audits.

Assisting with the recruitment, selection, and training of new operational staff and providing the Operations Manager with reports when needed.

This role requires the ability to work unsociable hours.

Key Responsibilities

  1. Support the Operations Manager in the running of Practice Plus Groups services throughout Devon OOH but specifically in our Plymouth sites.
  2. Ensure the delivery of a high-quality service for Practice Plus Group patients.
  3. Conduct regular audits to monitor and evaluate the performance of operational staff.
  4. Assist with the recruitment, selection, and training of new operational staff.
  5. Provide reports to the Operations Manager as required.


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