Microsoft Azure Support Manager

11 hours ago


Warrington, Warrington, United Kingdom Konsolute Full time
Key Responsibilities
  • Leading and managing a team of support engineers, including training and career development
  • Overseeing and maintaining the support ticketing systems such as Atlassian Service Desk and ServiceNow
  • Monitor and manage support tickets to ensure timely resolution and adherence to SLAs
  • Collaborate with cloud engineering and operations teams to identify and implement best practices for cloud management
  • Track and report on key performance metrics related to cloud support services, such as resolution times, customer satisfaction, uptime, and incidents


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