Cloud Infrastructure Manager

4 days ago


Warrington, Warrington, United Kingdom Konsolute Full time
About Us

We are Konsolute, a dynamic leader in cloud technology solutions. Our mission is to help organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting-edge cloud services.

Job Overview

The Cloud Support Manager role involves leading the cloud support team and overseeing the performance, availability, and maintenance of cloud infrastructure. This position requires managing day-to-day operations of cloud-based systems, ensuring customer satisfaction, providing technical guidance, and collaborating with cross-functional teams to enhance cloud service offerings.

Key Responsibilities:
  • Leading and managing a team of support engineers, including training and career development
  • Overseeing and maintaining support ticketing systems such as Atlassian Service Desk and ServiceNow
  • Monitoring and managing support tickets to ensure timely resolution and adherence to SLAs
  • Collaborating with cloud engineering and operations teams to identify and implement best practices for cloud management
  • Tracking and reporting on key performance metrics related to cloud support services, such as resolution times, customer satisfaction, uptime, and incidents
  • Presenting regular performance reports to leadership and recommending strategies for continuous improvement
Requirements:
  • 5+ years of experience in cloud infrastructure support or management, with 2+ years in a leadership or management role
  • Strong technical background in Microsoft 365 and Microsoft Azure
  • Proven experience in incident management, support processes, and operational excellence
Benefits:
  • $120,000 - $150,000 annual salary, depending on experience
  • Enjoy the freedom to work remotely with flexible hours that promote a healthy work-life balance
  • Ongoing training, certifications, and pathways to advance your career within the company
  • Be part of impactful cloud transformation projects for leading global clients, working with the latest technologies in a forward-thinking environment


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