Microsoft Cloud Support Team Lead
1 month ago
About Konsolute
We are a dynamic cloud technology solutions company helping organisations revolutionise their operations through Microsoft 365, Azure and cutting-edge cloud services. As a Microsoft Partner, we deliver customised, scalable and secure cloud infrastructures that drive innovation and business success.
Job Description
The Cloud Support Manager is responsible for leading the cloud support team and overseeing the performance, availability and maintenance of cloud infrastructure. This role involves managing day-to-day cloud operations, ensuring customer satisfaction and providing technical guidance.
Key Responsibilities
- Lead and manage a team of support engineers, including training and career development
- Oversee and maintain support ticketing systems such as Atlassian Service Desk and ServiceNow
- Serve as the escalation point for complex customer issues
- Monitor and manage support tickets to ensure timely resolution and adherence to SLAs
- Collaborate with cloud engineering and operations teams to identify and implement best practices for cloud management
- Track and report on key performance metrics related to cloud support services
- Present regular performance reports to leadership and recommend strategies for continuous improvement
Requirements
- 5+ years of experience in cloud infrastructure support or management with 2+ years in a leadership or management role
- Strong technical background in Microsoft 365 and Microsoft Azure
- Proven experience in incident management, support processes and operational excellence
- Skills in ITSM
Technical Skills
- Strong knowledge of the Microsoft 365 platform
- Strong knowledge of Microsoft Endpoint Manager
- Strong knowledge of Microsoft Intune and configuration policies
- Strong knowledge of Microsoft Security and Compliance features
- Experience supporting end-user compute devices
- Experience supporting Azure infrastructure and applications
What We Offer
At Konsolute, we believe in creating an environment where employees can thrive. As part of our team, you will enjoy:
- Market-leading salary and flexible working hours
- Ongoing training and certifications
- Development opportunities within the company
- Impactful cloud transformation projects for leading global clients
- A passionate and supportive team
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