Senior Cloud Support Specialist

12 hours ago


Warrington, Warrington, United Kingdom Konsolute Full time
Job Description

We're seeking an experienced Cloud Support Manager to lead our cloud support team and oversee the performance, availability, and maintenance of cloud infrastructure. The ideal candidate will have a strong technical background in Microsoft 365 and Microsoft Azure, as well as proven experience in incident management, support processes, and operational excellence.

Key Responsibilities:
  • Managing a team of support engineers, including training and career development
  • Collaborating with cloud engineering and operations teams to identify and implement best practices for cloud management
  • Tracking and reporting on key performance metrics related to cloud support services, such as resolution times, customer satisfaction, uptime, and incidents
Requirements:
  • 5+ years of experience in cloud infrastructure support or management, with 2+ years in a leadership or management role
  • Strong technical background in Microsoft 365 and Microsoft Azure
  • Proven experience in incident management, support processes, and operational excellence
Salary and Benefits:
  • $135,000 annual salary, depending on experience
  • Enjoy the freedom to work remotely with flexible hours that promote a healthy work-life balance
  • Ongoing training, certifications, and pathways to advance your career within the company
  • Be part of impactful cloud transformation projects for leading global clients, working with the latest technologies in a forward-thinking environment


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