Cloud Infrastructure Specialist
4 days ago
Responsibilities:
• Providing exceptional customer support via phone, email, and chat
• Troubleshooting and resolving technical issues related to cloud infrastructure and applications
• Collaborating with internal teams to identify and implement process improvements
• Staying up-to-date with industry trends and emerging technologies
• Participating in on-call rotations to ensure 24/7 support coverage
About the Role:
This is an excellent opportunity for a motivated individual to grow their skills and expertise in cloud infrastructure and support. You will have the chance to work with a dynamic team, tackle diverse challenges, and make a real impact on our customers' experiences.
Requirements:
• Strong knowledge of cloud computing concepts and technologies (Microsoft Azure)
• Excellent communication and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Basic understanding of TCP/IP networking
• Windows Server or Desktop experience a plus
• Bonus points for Azure certifications
What We Offer:
• Competitive salary: £30,000 per annum
• Comprehensive training and development opportunities
• Collaborative and supportive team environment
• Flexible working arrangements to balance work and life
• Opportunities for career growth and advancement
A Day in the Life:
You will spend your day responding to customer inquiries, troubleshooting technical issues, and collaborating with colleagues to resolve complex problems. With a strong focus on customer satisfaction, you will strive to deliver exceptional support experiences that exceed customer expectations.
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