Multilingual Customer Service Representative

4 weeks ago


Manchester, United Kingdom Wex Europe Full time

Overview



We are a leading provider of business to business physical, digital and virtual card payment solutions. Our company values exceptional customer service and we are seeking an experienced Multilingual Customer Service Representative to join our rapidly growing team.



About the Role



This is an exciting opportunity for a talented Dutch-speaking individual to work in a dynamic and expanding department covering a European-wide operation. The successful candidate will be responsible for providing excellent customer service, resolving commercial queries and working closely with our sales team.



Responsibilities





  • Advise sales on customers' commercial queries;

  • Investigate transaction declines and velocity queries;

  • Liaise with all staff both in Manchester and in European offices;

  • Copy invoice requests, transaction queries;

  • Provide ongoing support to colleagues and highlight training requirements to the team leader;

  • Answer phone calls with set criteria and within parameters set by the company;

  • Assist in identifying and resolving areas that reduce liability or queries;

  • Carry out data entry for customers and cards;

  • Production of customer transaction files and reports;

  • Forward customer payment concerns to credit collections immediately;

  • Provide support to customers using website/systems provided.



Requirements



To be successful in this role, you will need:





  • Fluent Dutch speaking and writing skills;

  • Previous experience in a similar customer service role;

  • Ability to mentor, develop and improve skills of others;

  • Build a powerful sense of ownership and teamwork;

  • Establish and maintain cooperative and effective working relationships;

  • Make identifiable contributions to business objectives;

  • Self-motivated, organised and able to work on own initiative;

  • Taking ownership of problems.



What We Offer



We offer a competitive salary of £25,000 per annum, annual company bonus, 37.5-hour week, Monday to Friday, no evenings or weekends, hybrid working from our Manchester City Centre office (1-2 days per week), industry-leading pension, 25 days holidays plus bank holidays, life assurance & income protection, discount & perks platform, employee wellbeing, employee fuel card and many more benefits



Join Us



If you believe you have the passion to deliver exceptional customer service and contribute to our company's success, please apply today for immediate consideration.



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