Customer Service Representative

6 months ago


Manchester, United Kingdom Distinct Consultancy Group Ltd Full time

**Customer Service Representative - £27,500 + 33 Days Holiday + Flexible Working + Xmas Shutdown + Career Progression Opportunities + Benefits + Market Leading Business**

**The Company**

We are working with one of the leading specialist manufacturers of high-specification products used in a variety of engineering sectors. With a long history of innovation, a right first-time culture, and an honest, motivated, multiskilled workforce, our client supplies some of the most prestigious engineering organisations in the world.

Due to continued expansion they are looking to expand their customer service team in Manchester, by adding a Customer Service Representative to their team.

**The Role**

Joining as a Customer Service Representative, you will work in a growing team handling inbound customer calls. Your main tasks will be:

- Processing of customer orders.
- Proactively expedite orders and coordinate between internal departments
- Attend regular meetings with the production teams to get updates on the orders in production
- Build up your knowledge of the products sold within the business team to allow you to advise customers and provide the best customer experience possible.
- Develop and grow long-term relationships with existing accounts.
- Record account information into the CRM database

**What We are Looking For**

The successful Customer Service Representative should be able to demonstrate:

- Proven experience in a phone based Customer Service Representative role
- Work experience in a fast-paced Customer Service environment.
- Proficient Microsoft Office skills
- Experience of utilising CRM systems
- Great attention to detail.
- Experience within manufacturing industry desirable.
- Ability to listen and understand fully your customer’s needs.
- Proactive approach and a desire to complete work in a timely manner
- Organization and time management skills.

**The Package**

Our client is offering the Customer Service Representative a generous basic salary of £27,500. In addition, you will be joining a growing business with career opportunities and benefit from:

- 33 days holiday (inc. stats).
- 1 day per week home working
- Free Car onsite Parking.
- Employer Pension Contribution.
- Income protection scheme.
- Xmas Shutdown
- Cycle to work scheme

**Job Types**: Permanent, Full-time

**Salary**: £27,500.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person



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