Customer Service Representative
5 days ago
Customer Service Representative
About the Role:- We are seeking a highly skilled and customer-focused individual to join our Adanola team as a Part-Time Customer Service Representative.
- The successful candidate will be responsible for providing exceptional customer service, resolving issues efficiently, and maintaining a high level of quality in their work.
- This is a part-time opportunity, working over the busy Christmas period from January to March.
- Support existing customers, or potential customers by resolving issues as they arrive, improving the overall customer journey and by generating customer loyalty through exceptional online customer service.
- Respond on a variety of mediums such as social media and telephone, to a high standard within a fast-paced environment.
- Responsible for own performance outputs such as: Volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service.
- Excellent communication skills with literacy skills at a high standard
- The ability to be adaptive and responsive to change
- Communicate effectively in high-pressure scenarios, such as complaint handling/dealing with difficult customers.
- Computer literate with knowledge of Instagram, Facebook, Twitter, Youtube
- A great work ethic.
We're looking for someone who's passionate and enthusiastic and has a desire to make a difference and play a major part in growing Adanola into a worldwide known athleisure brand.
Benefits:- Day off on birthday
- 25-day holiday minimum (pro-rated)
- An amazing city-centre office space
- Subsidised food at Everyday Café
- Unlimited free coffee
- Flexible workplace
-
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