Customer Service Representative

5 days ago


Manchester, United Kingdom Adanola Full time
Job Title:

Customer Service Representative

About the Role:
  • We are seeking a highly skilled and customer-focused individual to join our Adanola team as a Part-Time Customer Service Representative.
  • The successful candidate will be responsible for providing exceptional customer service, resolving issues efficiently, and maintaining a high level of quality in their work.
  • This is a part-time opportunity, working over the busy Christmas period from January to March.
Key Responsibilities:
  • Support existing customers, or potential customers by resolving issues as they arrive, improving the overall customer journey and by generating customer loyalty through exceptional online customer service.
  • Respond on a variety of mediums such as social media and telephone, to a high standard within a fast-paced environment.
  • Responsible for own performance outputs such as: Volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service.
Requirements:
  • Excellent communication skills with literacy skills at a high standard
  • The ability to be adaptive and responsive to change
  • Communicate effectively in high-pressure scenarios, such as complaint handling/dealing with difficult customers.
  • Computer literate with knowledge of Instagram, Facebook, Twitter, Youtube
  • A great work ethic.
About You:

We're looking for someone who's passionate and enthusiastic and has a desire to make a difference and play a major part in growing Adanola into a worldwide known athleisure brand.

Benefits:
  • Day off on birthday
  • 25-day holiday minimum (pro-rated)
  • An amazing city-centre office space
  • Subsidised food at Everyday Café
  • Unlimited free coffee
  • Flexible workplace


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