Customer Service Representative
5 months ago
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has excellent communication skills.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products and services to customers
- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
- Perform data entry tasks to update customer information in our database
- Analyze customer feedback and provide suggestions for improvement to management
- Collaborate with other departments to ensure seamless customer experience
- Maintain a positive and friendly attitude when interacting with customers
**Experience**:
- Previous experience in customer service or a related field is preferred
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism
- Strong communication skills, both verbal and written, in English and Spanish
- Proficient in data entry and computer skills
- Ability to multi-task and prioritize tasks effectively
- Must be detail-oriented and have strong problem-solving skills
**Location**:
This position is located in
**Salary**: From £20,170.00 per year
**Benefits**:
- Flexitime
- Language training provided
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Loyalty bonus
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: customerservice001#
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