Customer Service Representative

5 months ago


Manchester, United Kingdom vape area ltd Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has excellent communication skills.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products and services to customers
- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
- Perform data entry tasks to update customer information in our database
- Analyze customer feedback and provide suggestions for improvement to management
- Collaborate with other departments to ensure seamless customer experience
- Maintain a positive and friendly attitude when interacting with customers

**Experience**:

- Previous experience in customer service or a related field is preferred
- Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism
- Strong communication skills, both verbal and written, in English and Spanish
- Proficient in data entry and computer skills
- Ability to multi-task and prioritize tasks effectively
- Must be detail-oriented and have strong problem-solving skills

**Location**:
This position is located in

**Salary**: From £20,170.00 per year

**Benefits**:

- Flexitime
- Language training provided
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Loyalty bonus
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: customerservice001#



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