Customer Service Representative
7 days ago
About the Company:
Zachary Daniels Recruitment is a leading global provider proudly accredited by Investors in People. We are seeking a highly motivated and organized Customer Service Representative to join our dynamic team based in Wigan.
Job Description:
We are looking for an exceptional Customer Service Representative who will play a key role in delivering outstanding customer service and ensuring that operational support requests are handled efficiently. As a Customer Service Representative, you will receive, record, and process incoming customer support requests via phone and email, using our in-house system to log customer support requests accurately and promptly.
Key Responsibilities:
- Receive and process incoming customer support requests via phone and email
- Use the in-house system to log customer support requests accurately and promptly
- Create accurate quotations, estimates, or proposals for chargeable work and support services
- Coordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements
- Ensure all required documentation is obtained and recorded, and issue invoices for chargeable work in line with client payment terms
Requirements:
- Scheduling experience (beneficial)
- Strong IT skills, including proficiency in Excel and Microsoft Office
- Experience in producing customer quotations and estimates
- Ability to work in a fast-paced environment and meet deadlines
- Highly organized with excellent time management skills and attention to detail
Benefits:
- Competitive salary up to £28,000 per annum
- 22 days holiday per annum (plus public holidays)
- Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum
- Pension Scheme
- Company contractual sick pay scheme
- Private Medical Scheme
- Cycle to Work Scheme
About the Role:
This is an exciting opportunity for a motivated and organized individual to join our team as a Customer Service Representative. If you have excellent communication skills and the ability to work effectively in a team, we encourage you to apply.
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