Customer Service

5 months ago


Manchester, United Kingdom POOLE CAP STORE LIMITED Full time

'''Duties'''
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Analyze customer feedback and provide suggestions for improvement
- Communicate effectively with customers to ensure a positive experience
- Handle customer complaints and provide appropriate solutions or escalate to management if necessary

'''Requirements'''
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong data entry skills with attention to detail
- Multilingual abilities are a plus

**Job Types**: Full-time, Part-time

**Salary**: £20,109.00-£21,741.00 per year

Expected hours: No less than 15 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Manchester (required)

Work Location: In person



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