Customer Service

7 months ago


Manchester, United Kingdom The Pilot Group Full time

**The Pilot Group - Customer Service**

ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.

The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements internationally to develop long-term relationships with customers and suppliers, we hold stock in three warehouses (UK, Europe, and America), we provide next-day delivery, and we provide local service in many countries by communicating in more than 18 different languages.

ESL is headquartered in Manchester with people located around the world. It was founded by two female entrepreneurs 17 years ago (both are still in the business) and the company has continued to deliver double-digit growth year after year. The company has 75 amazing people with brilliant skills.

We are now on a journey to build on this fabulous platform to create an even more connected and more automated environment that delivers outstanding service to our chosen markets.

**Are you passionate about providing excellent customer service? Are you looking for a fast-paced, varied role?**
If the answer to all these questions is yes, then keep reading

**The Role - Customer Service**

The role will be working in our Italian team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers.
Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management.
- Excellent communication skills (including telephone skills)
- Organised
- Attention to detail
- Previous Customer Service experience
- Excel / data manipulation skills

**Location (Customer Service)**: Head Office, Manchester (Short walk from Manchester Victoria train station)

**Commutable from**:Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow

**Recruitment Agencies;**
The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (required)

Ability to Commute:

- Manchester (required)

Work Location: In person

Reference ID: 14023244



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom Customer Labs Full time

    About UsWe are a team of passionate individuals who thrive on delivering exceptional customer experiences at Customer Labs.


  • Manchester, United Kingdom Customer Labs Full time

    Job ResponsibilitiesWe're seeking a Complaints & Customer Service Executive to join our Operational Excellence Development team. Your primary focus will be on providing top-notch customer service and resolving complaints efficiently.Deliver responsive and empathetic customer service via various channelsAnalyze and resolve complex customer complaints in a...

  • Motor Claims Examiner

    2 weeks ago


    Manchester, United Kingdom Customer Labs Full time

    Job ResponsibilitiesAs a Claims Specialist, you'll be responsible for handling motor claims, ensuring fair and timely settlements for customers. Key responsibilities include:Undertaking roles and responsibilities in line with our Claims Specialist Progression MatrixProactively recording and managing claims, maintaining files within our service standardsBeing...

  • Claims Specialist

    2 weeks ago


    Manchester, United Kingdom Customer Labs Full time

    Job Title: Claims SpecialistAbout the Role:We're seeking a highly skilled Claims Specialist to join our Claims Academy in Manchester. As a Claims Specialist, you'll be responsible for handling motor claims, ensuring fair and timely settlements for customers while adhering to our claim ownership philosophy.Key Responsibilities:- Undertake roles in line with...


  • Manchester, United Kingdom Nationwide Service Care Full time

    **The Role**: Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly personality, then Nationwide Service Care may have the ideal role for you. Established in 1995, we are one of the UK’s largest independent telematics and vehicle metrics service providers, delivering...


  • Manchester, United Kingdom Parliamentary & Health Service Ombudsman Careers Full time

    Candidates who have previously applied are kindly encouraged not to reapply at this time. Closing date: 12 January 2025Assessment date: w/c 21 January 2025Interview date: w/c 10 February 2025 and w/c 17 February 2025At the Parliamentary and Health Service Ombudsman (PHSO) we make final decisions on complaints that have not been resolved by the NHS in England...

  • Customer Service

    7 months ago


    Manchester, United Kingdom Ecton Software LLC Full time

    Job description As Customer Service Representative, you will provide a “Gold Standard” level of customer service to the field sales function and customers from start to finish. You will become an expert in your specific field in order to be able to help deliver to the customer. Key duties of the Customer Service Representative; Primary liaison between...

  • Customer Service

    4 days ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service/Renewals Advisor - Manchester City Centre** **Job Salary: £24,000 + bonus of up to £4k!** **Job working hours: Mon-Fri - NO WEEKENDS** **The package for the position of Customer Service / Renewals Advisor is**: - Starting salary £24,000 - Uncapped bonus - 25 days holidays plus bank holidays - Holiday Buy/Sell scheme -...

  • Customer Service

    5 days ago


    Manchester, United Kingdom Search Consultancy Full time

    Customer Service Salford Quays Start date: Various dates Competitive Salary: £21,000 with a £500 bonus after completion of probation Position: Full-time, Permanent Hours: 40hrs per week - Monday to Sunday - rota basis 5 days out of 7 **This Customer Service position will be based in the office**: - Are you interested in beginning your career with a...

  • Customer Service

    3 days ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor** **Job Type: Temp to Perm** **Industry: Customer Service** **Location: Manchester city centre** **Salary: £10.76 an hour. Starting ASAP on a temp to perm basis** Are you looking for a new Customer Service opportunity? Are you able to work evenings and weekends? Are you able to work from home on occasions? The...

  • Customer Service

    24 hours ago


    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor Customer Service Advisor Permanent Full time customer service advisor needed. Hybrid working available Starting salary: £21,880.00 Your new role Working in our brand-new vibrant office which is situated in the heart of Manchester city centre, you'll be part of a team focussed on delivering exceptional customer satisfaction. As a...

  • Customer Service

    3 days ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title: Customer Service Advisor - Cosmetic Industry** **Job Location: Manchester City Centre** **Job Salary: £22,000 plus OTE £26,000** **Job Hours: Monday - Friday (8-4/9-5/10-6)** Due to expansion we are looking for a Customer Service Advisor to join our market leading Cosmetic Surgery business based in Manchester! **The package for the position...

  • Customer Service

    6 months ago


    Manchester, United Kingdom Aura Full time

    **Customer Service Representative** **Duties**: - Provide exceptional customer service to customers face to face - Answer customer inquiries and resolve issues in a timely and professional manner - Assist customers with product information, pricing, and sales processing - Handle customer complaints and provide appropriate solutions - Maintain accurate...

  • Customer Service

    2 days ago


    Manchester, United Kingdom Search Consultancy Full time

    Customer Service Advisor Salford Quays **Salary**: ? £21,000 with a £500 bonus after completion of probation and salary will increase to £21,500 after 1 years service Position: ?Full-time, Permanent Hours: ?40hrs per week - Monday to Sunday - Fully Flexible Start date: Various start dates from the 28th March This position will be based in the office -...

  • Customer Service

    5 days ago


    Manchester, United Kingdom Search Consultancy Full time

    Customer Service £22,300 salary with great benefits Manchester, hybrid/home working after training Benefits: Hybrid/remote after training, Health care plan, Gym discount, Fortnightly pay, Employee discounts on all sorts! And so much more!!! Monday - Sunday: 40 hours Immediate interviews and start dates available Do you have customer service experience?...

  • Customer Service

    5 days ago


    Manchester, United Kingdom Search Consultancy Full time

    Customer Service £22,300 salary with great benefits Manchester, hybrid/home working after training Benefits: Hybrid/remote after training, Health care plan, Gym discount, Fortnightly pay, Employee discounts on allsorts! And so much more!!! Monday - Sunday: 40 hours Immediate interviews and start dates available Do you have customer service experience?...

  • Customer Service

    7 months ago


    Manchester, United Kingdom envision ltd Full time

    Join Envision Ltd. as a Customer Service Advisor in Manchester! **Position**: Customer Service Advisor **Location**: Manchester, United Kingdom **Pay**: Competitive Rates of Pay + Uncapped Bonus and Commission Opportunities **Hours**: Full Time Monday to Friday **Key Benefits**: - Competitive pay (up to national living wage) with unlimited bonus...

  • Customer Service

    3 days ago


    Manchester, United Kingdom Search Consultancy Full time

    **Job Title**:Customer Service **Job Location**:Manchester - Hybrid working available after 6 weeks training 75% home based! **Job Salary**:Up to £30k (including bonus) **Job Hours**:Monday - Friday 8am-8pm + 1 Sat in 3 (from Home!) - Hybrid working available after training only 1 in 4 weeks in the office! **The package for the position of Customer Service...

  • Customer Service

    6 months ago


    Manchester, United Kingdom Sphynx Marketing Ltd Full time

    Responsibilities: - Engage with customers to promote and represent the brand - Provide exceptional customer service and address customer inquiries - Educate customers about the brand's products or services - Assist in setting up and organizing promotional events or campaigns - Distribute promotional materials and samples to potential customers - Collect...