Customer Service Assistant

6 months ago


Manchester, United Kingdom Pentagon HQ Ltd Full time

Customer Service Representative

Great new opening to join our team as a Customer Service Representative this is an entry level position with full training and development on offer. We are offering a permanent place within our team.

Remuneration: Hourly rate plus bonuses

Postion type: Full time Monday - Friday (Saturday's can be optional)

**Duties**:

- Provide exceptional customer service and helping with customer enquiries.
- Assist customers with product information.
- Enter and update customer information in the database accurately.
- Analyse customer needs and recommend appropriate products or services.
- Upsell additional products or services to maximise sales opportunities.
- Communicate effectively.
- Maintain a high level of professionalism.

**Experience**:

- Previous experience in a customer service role is preferred but not essential.
- Strong communication skills.
- Excellent data entry skills with a high level of accuracy.
- Ability to analyse customer needs and provide appropriate solutions.
- Proven ability to upsell products or services.
- Bilingual or multilingual proficiency is a plus.

**Salary**: £21,440.00-£22,985.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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