Customer Service Assistant

3 months ago


Manchester, United Kingdom Simon Charles Auctioneers & Valuers Full time

**Customer Service Assistant**

Simon Charles Auctioneers & Valuers, one of the UK’s largest auctioneers selling over 10,000 homeware & electrical lots every week. We are seeking a Customer Service Assistant to assist with resolving customer queries at our Head Office in Bredbury.

**The Role**
- Assigning query tickets to specific departments
- Liaising with and assisting the Postal team with customer returns
- Liaising with Warehouse Managers to resolve queries

**Key Skills**
- Excellent communication skills - both verbal and written
- Exceptional organisational skills and attention to detail
- Must be cheerful, friendly, and be calm under pressure
- PC literate and the ability to use multiple systems

**Job Type**: Part-time 16-hours per week, permanent contract (Mon to Thurs 10 - 2pm)

**Salary**: £10.50 - £11.50 per hour depending on experience.

**Benefits**:

- 24 days paid holiday per year (pro rata)

Schedule:

- Monday to Thursday

Ability to commute/relocate:

- Stockport, SK6 2SD: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service experience: 1 year (preferred)

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £10.50-£11.50 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Manchester, SK6 2SD: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: Customer Service Assistant



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