Customer Service Assistant

6 months ago

Manchester, United Kingdom Fusion Smiths Full time

**Customer Service Assistant**

**Location: Manchester, UK**

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our client’s team as a Customer Service Assistant at their Manchester location

**About Our Client**:
They are a leading company dedicated to providing unparalleled customer service and support to their valued clients. Our commitment to excellence is reflected in everything they do, and are looking for individuals who share their passion for delivering exceptional service.

**Role Overview**:
As a Customer Service Assistant, you will play a vital role in ensuring that their customers receive the highest level of service and support. Based at thee Manchester location, you will be responsible for engaging with customers in person and providing assistance with inquiries, requests, and concerns.

**Responsibilities**:

- **In-Person Customer Engagement**: Greet customers in a friendly and professional manner as they enter our premises. Assist customers with inquiries, provide product information, and offer guidance on available services.
- **Order Processing**:Process customer orders accurately and efficiently using the internal systems. Ensure that all orders are completed in a timely manner and that customers receive confirmation of their purchases.
- **Issue Resolution**: Address customer concerns and resolve issues promptly and effectively. Listen attentively to customer feedback, empathise with their concerns, and take proactive steps to ensure their satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of the products and services to effectively assist customers and address their inquiries. Stay informed about product updates, promotions, and special offers.
- **Administrative Support**: Provide administrative support as needed, including filing paperwork, updating customer records, and maintaining a tidy and organised work environment.
- **Team Collaboration**: Collaborate closely with team members and other departments to ensure a seamless customer experience. Communicate customer feedback and insights to relevant stakeholders to drive continuous improvement.
- **Compliance**:Adhere to company policies and procedures, as well as regulatory guidelines, to maintain a high standard of service and ensure compliance with industry standards.

**Requirements**:

- Previous experience in customer service or a related field preferred.
- Excellent communication skills and a customer-centric mindset.
- Strong attention to detail and problem-solving abilities.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Must be able to commute to Manchester on a daily basis.
- Full-time availability required.

**Benefits**:

- Comprehensive training and development opportunities.
- Opportunities for career growth and advancement.
- Positive and supportive work environment.

If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we want to hear from you Join them in their mission to exceed customer expectations and make a positive impact every day.

To apply, please submit your CV. We look forward to welcoming you to our team in Manchester

A member of our team will be in contact within 3-5 business days.

Interviews are conducted over Zoom.

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work authorisation:

- United Kingdom (required)

Work Location: In person

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